Learning & Development Manager

United Way for Greater Austin

Learning & Development Manager

Department: Human Capital

Regular, Full-time, Exempt

Who we are:

United Way for Greater Austin brings our community together to break economic barriers and build opportunity for all. We break the cycle of economic hardships for families and individuals, striving to create a vibrant, thriving community. Recognizing the urgency of addressing economic challenges, we focus on increasing the availability of high-quality early care and education and access to pivotal resources to address financial barriers in Central Texas. Our united front includes dedicated donors, volunteers, corporate and civic partners, staff, and a connected network of neighbors. Together, we leverage data, community alliances, services, and public engagement to transform Central Texas, responding to urgent needs with lasting, impactful solutions.

Position Summary: 

The Learning & Development (L&D) Manager is responsible for designing, implementing, and evaluating training and development programs that support organizational growth and employee performance. This role also serves as a backup to the Human Capital Generalist, providing support for payroll processing and benefits administration as needed. The ideal candidate combines strategic thinking in talent development with hands-on HR operational knowledge.

Key Responsibilities:

Learning & Development

• Assist with designing and executing comprehensive learning and development strategies aligned with business goals 
• Conduct training needs assessments and identify skill gaps across the organization 
• Develop, implement, and facilitate training programs (e.g., onboarding, leadership development, compliance training) 
• Evaluate training effectiveness using metrics and feedback, and continuously improve programs 
• Manage learning management systems (LMS) and track employee training progress 

HR Generalist Backup (Payroll & Benefits)

• Serve as backup support for payroll processing, ensuring accuracy and compliance with applicable laws and policies 
• Assist with benefits administration, including enrollments, changes, and employee inquiries 
• Maintain HRIS data integrity related to payroll and benefits  

Additional Responsibilities

• Support employee engagement and retention initiatives 
• Ensure compliance with employment laws and company policies related to training, payroll, and benefits 
• Contribute to HR projects and cross-functional initiatives 

Qualifications:

• Bachelor’s degree in Human Resources, Organizational Development, Business Administration, or related field or 5 years of proven relatable experience. 
• 5+ years of experience in learning and development, with exposure to HR generalist functions 
• Working knowledge of payroll processes and benefits administration 
• Strong facilitation, communication, and interpersonal skills 
• Experience with LMS platforms and HRIS systems 
• Ability to manage multiple priorities and maintain confidentiality 
• Relevant certifications (e.g., SHRM-CP, SHRM-SCP, CPTD) are a plus 

Key Competencies:

• Strategic thinking and program development 
• Attention to detail and accuracy (especially in payroll/benefits support) 
• Collaboration and stakeholder management 
• Problem-solving and adaptability 
• High level of integrity and discretion

What You'll Receive:

• Dynamic and rewarding work environment
• Competitive compensation
• Hybrid work option
• Comprehensive benefits package including: Employer 403(b) matching
• Employer-sponsored health, dental, and vision insurance (for employees)
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Generous paid time off (PTO)
• Paid parental leave
• FMLA (Family and Medical Leave Act) coverage
• Employee Assistance Program (EAP)