Learning and Development Manager

Manager, Learning & Development

Luxury Mountain Resort, Montana

About the Opportunity
An ultra-luxury mountain resort open year-round is looking for a Manager, Learning & Development. This person leads training, leadership development and service excellence across the property. They work closely with the General Manager, the Executive Committee and HR to build skills, engagement and a strong service culture.

Key Responsibilities

• Lead all learning and development for the resort, including annual training plans, training needs analysis and program delivery


• Design and run programs on leadership, brand standards and service culture


• Work with department heads on skill gaps, succession planning and talent development


• Build and coach a network of department trainers


• Run service audits and property walkthroughs, and coach teams on standards


• Measure training results using guest satisfaction, engagement and operating results


• Manage the L&D budget and report on return on investment


• Contribute to Executive Committee discussions on service quality and engagement

Requirements

• 4+ years in Learning & Development, Organizational Development or a related field


• Management experience in luxury hospitality (required)


• Proven track record designing and running leadership and change programs


• Able to use guest and colleague data to improve results


• Proficient in Microsoft Office and Learning Management Systems (LMS)


• Bachelor's degree in Business, Hospitality or a related field, or equivalent experience


• Flexible schedule, including evenings, weekends and holidays


• Comfortable working outdoors at high altitude in all weather

Benefits
USD $90,000-$100,000 and a full benefits package, including:

• Medical and dental coverage, plus a 401(k) match


• Generous paid time off


• Subsidized colleague housing


• Seasonal ski or fitness pass


• Transportation and meals on shift


• Travel discounts