Learning and Development Program Specialist

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success.

As a Learning and Development Program Specialist within PNC's PNC University organization, you will be based in Dallas, TX. This position is primarily based in a location within PNC's footprint.

In addition to the job description below the ideal candidate will possess the following:

•Analysis process planning and execution leveraging critical thinking and judgment.
•Learning Design knowledge, skills, and abilities to improve learner experience.
•Measurement and Evaluation linking business impact measures to learning objectives, demonstrating the value of learning.

Job Description

Designs, implements, evaluates, and maintains an organization's learning programs or initiatives.
Assist in developing and maintaining program or initiative resources, including task lists, communication plans, facilitator guides, measurement templates, and program portals.
Support the design or implementation of programs or initiatives through the execution of program task lists and other resources by session or initiative.
Ensure the consistent delivery of learning initiatives and programs by partnering with T&D staff, vendors and business partners to develop and maintain up-to-date content and schedule appropriate resources to support program or initiative delivery.
Partner with program or initiative participants to ensure the completion of all required components.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Customer Focused

- Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk

- Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Competencies

Managing Multiple Priorities - Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.

Problem Solving - Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations.

Project Management - Ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources, to achieve project objectives.

T&D: Trends and Directions - Knowledge of Training and Development (T&D) functions and practices; and ability to evaluate, follow, and lead T&D trends and directions within the organization, and the entire industry.

Training And Development - Knowledge of employee training and development methodologies and ability to ensure that a target population has the knowledge and skills required to meet both tactical and strategic objectives.

Training Evaluation - Knowledge of methods, tools and techniques; ability to evaluate the effectiveness of a training program.

Training Needs Analysis - Knowledge of and ability to identify what people need to learn for successful individual and organizational performance.

Training Programs Management - Knowledge of and ability to design, implement, evaluate and develop an organization,¦s training programs to achieve high business performance.

Work Experience

Roles at this level typically require a university / college degree with

Education

Bachelors

Additional Job Description

Benefits

PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC.

Disability Accommodations Statement:

If an accommodation is required to participate in the application process, please contact us via email at [email protected]. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and select Option 4: Recruiting for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO):

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
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