Primary Duties
- With manager coaching and guidance, manage learning programs from design to evaluation and implementation.
- Collaborate with Subject Matter Experts (SMEs) and team members to develop and implement learning interventions utilizing a variety of modalities, including AI-assisted content creation and design, designed to improve employee performance.
- Support the design and application of best-fit learning modalities (elearning, videos, job aids, v/ILT, intranet pages, AI-enabled tools and assistants, etc) under managerial coaching.
- Serve as facilitator - with manager coaching as needed - for ILV/vILT training sessions, workshops, and other L&D-led events.
- Stay on top of learning trends and technologies, including emerging AI capabilities, and pilot and share effective AI practices with the L&D team and the broader business.
- Flex to support other parts of the L&D organization as priorities and workload shift, including learning design and development surge support, program delivery and facilitation, and learning operations, and perform other duties as required.
Minimum Qualifications:
- 3+ years of experience supporting the development and implementation of learning programs.
- Exposure to creating and managing learning across a variety of learning modalities (e-learning creation, video creation/editing, ILT, and informal learning).
- Comfort using generative AI tools (e.g., Claude, Gemini) to draft, edit, and iterate on learning content, with the judgment to review and validate outputs for accuracy, tone, and inclusivity
- Basic communication skills to collaborate within teams and with stakeholders.
- Proficient in use of instructional design models, such as the ADDIE model or similar framework .
- Experience with training facilitation.
- Interest in learning about employee enablement/performance.
- Ability to work collaboratively within a team.
Preferred Qualifications:
- Ability to prioritize tasks effectively to ensure timely delivery.
- Excellent written and verbal communication skills, particularly in crafting clear and concise communications.
- Collaborative mindset, able to constructively engage colleagues and integrate feedback to drive success.
- Experience building or refining prompts, assistants, or workflows that improve how learning is created or delivered.
Physical Requirements:
- Sitting for prolonged periods of time. Extensive use of computers and keyboard. Occasional walking and lifting may be required.
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