Learning Support Specialist

Full time | ACHIEVE TEST PREP | Outside of United States
Posted On 01/16/2024
Job Description

About Achieve Test Prep

Most working adults find it challenging to overcome the many obstacles associated with obtaining their college degree. We serve as advisors, teachers, tutors, and mentors, helping our customers, primarily healthcare workers, be more successful at college and on the job. We utilize non-traditional methods, like testing out of college credits via the credit-by-exam process, similar to Advanced Placement (AP) tests, and provide wrap-around services that build confidence, motivation and discipline.

Why work for us?
Founded in 2008 in the U.S., Achieve is a 100% remote company that hires the best candidates from around the world. Become an integral part of a work culture that is diverse, flexible, collaborative, and compelling. We are a growing company that provides financial security with opportunities for professional growth as well as the ability to:

Work entirely from the comfort of home

Set your own work schedule

Earn competitive compensation commensurate with your location

Know that your ideas and opinions are important and will be heard

Help change lives through education

At Achieve, you are guaranteed to make a difference everyday—both in the work you complete and in the lives of our customers.
Achieve is an equal opportunity employer that is committed to diversity in its workforce. We post our open positions on multiple job boards, in an effort to attract candidates who represent different backgrounds, experiences, identities, and perspectives.

We believe this well rounded approach positions Achieve to make employment-related decisions based exclusively on job-related qualifications, without disregarding applicants because of their race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, pregnancy, genetic information, mental health or any other status protected by law.

NOTICE: It is essential to attempt the Prescreeners provided during the application process. Applications lacking completed pre-screeners will not be taken into consideration for this position.

About the Role

Achieve Test Prep is seeking a Learning Support & Student Mentor with a successful track record as a reliable, committed, and encouraging tutor who has worked with adults in their career in an eLearning environment. This individual will have various responsibilities involving coaching, tutoring, project management, and reporting on progress. This position reports directly to the Customer Experience Manager.

The overall goal of this position is to monitor and support our customers' personal, social, and academic development, as well as provide advice and assistance on their studies.

Provide guidance, advice, feedback, and support to engaged customers

Identify hurdles that customers face in their daily lives

Develop materials specific to their customer’s needs

Tutor customers based on their subject needs

Establish goals and objectives for their mentees

Stay abreast of eLearning trends that can better prepare and motivate customers.

Work with colleagues to review learners' progress and contribute to reviews.

Desired Skills & Experience:
Bachelor’s degree (or equivalent) in the relevant field

Two years of experience in adult education or support

Tech-savvy and highly capable of navigating an eLearning environment

The ability to inspire and motivate others, make good decisions, manage time and resources effectively, and build and maintain positive relationships

The ability to work well in a team and coordinate with other mentors and instructors

Strong critical thinking and decision-making skills

Great English and communication/interpersonal skills

Proficient with Google Workspace productivity software

NOTICE: It is essential to attempt the Prescreeners provided during the application process. Applications lacking completed pre-screeners will not be taken into consideration for this position.
Full-Time/Remote

Schedule: Flexible - with the ability to overlap at least 8 hours during an 8:00 -11:00 PM EST workday.

(Your hours are chosen by yourself, but they have to occur between these times)

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