Leasing Agent - Malmo Apartments

Description

As a Leasing Agent at Malmo Apartments, you will have an entry to a career in Property Management, and work for a company that offers excellent culture and outstanding benefits! You will be the face of our organization and have a chance to engage with prospective and current residents while utilizing and developing customer service and sales skills. You will engage in marketing, and be part of the operations of multi-million dollar assets. See more about this property here:

• www.malmoapts.com 

Benefits/The Good Stuff

• Wage: $25 per hour; eligible for bonuses
• Schedule: Tuesday to Saturday from 9am-6pm
• Hours per week: 40
• 100% Employer Paid Medical, Dental, and Vision for Employees
• Short and Long Term Disability
• Life Insurance
• Employer Matched 401(K)
• PTO Plan, and Holidays
• Generous parental leave and family medical leave
• $75 Monthly Cell Phone Stipend
• Free Parking
• Community involvement
• Happy hours and team events
• Professional development

A Day in the Life

Marketing and Leasing

• Comply with all Fair Housing Laws and Landlord-Tenant Laws.
• Responsible for owning the customer experience to drive new leases, lease renewals, and overall resident, tenant, and prospect satisfaction.
• Responsible for projecting a positive image and experience to prospective residents and the public while leasing and conducting tours of properties. 
• Assist with marketing efforts including providing implementation, sales data lead tracking, customer surveys, resident retention follow up and market surveys.
• Advertising for available units via Craigslist and other media
• Meeting leasing goals and tracking results. 
• Drive promoting the properties’ social media channels.
• Assist in the implementation of a lease renewal strategy. 
• Attend leasing, marketing, and management meetings as required.
• Strategic positioning of signage and collateral, including neighborhood outreach.
• Utilize leasing systems to streamline and organize processes. 
• Complete the leasing process with clients which includes but is not limited to performing unit walk-throughs, evaluating credit/application outcomes, and completing all leasing documentation.

Resident Relations

• Establish and maintain positive relationships with residents and the community. 
• Manage package system to ensure carriers and residents deliver and receive parcels safely and efficiently. 
• Maintain professionalism in all interactions with staff, residents, tenants, and vendors.
• Identify and clarify the needs of a resident, tenant, or co-worker and respond to these needs quickly.
• Maintain regular communication with residents, coordinate resident events, and conduct resident satisfaction surveys.

Maintaining the Physical Asset

• Cleaning models, touching up vacant units, and spiffing apartments prior to move-in.
• Respond quickly and appropriately to emergencies.
• Keep your workspace, office, and leasing path tidy and organized.
• Educate yourself on proper safety and quality control measures in place.
• Understand available emergency resources in response to risk. 

Administration

• Manage and maintain both physical and digital resident, vendor, and project files.
• Communicate effectively with residents, Blanton Turner employees, managers, and vendors (verbally and in writing).
• Update leasing software with new leads, tours, and pulling residents through the steps of the move-in process. 
• Help track, prepare, and execute move-ins and move-outs.
• Work on special projects as needed.

Requirements

• Ability to multi-task and prioritize workload to meet deadlines.
• Previous customer service experience required.
• Ability/willingness to work independently.
• Computer literate; proficient with productivity software including MS Office, SharePoint and Google Docs.
• Detail oriented with strong organizational skills.
• Exceptional communication and interpersonal relationship skills.
• Experience working with the public in a retail or sales environment.
• Friendly with a good sense of humor.