Leasing Agent-Ashland

Ideal Candidates Must Possess:

• Strong interpersonal and communication skills: verbal, listening, and written


• Basic typing and clerical skills


• Ability to multi-task


• Projection of a professional image by following dress code and appearance standards as set forth by the community.


• Reliable


• Excellent telephone


• A positive, upbeat


• Sales experience 


• Strong organizational skills, both electronically


• Must be goal oriented


• Strong multi-tasking capabilities, flexibility, and adaptability

Core Values:

• In order to achieve success, the Leasing Agent must embrace certain core principles and values which include:
  
  
  
  • Honesty
  
  
  • Integrity
  
  
  • Competence
  
  
  • Tenacity & Enthusiasm
  
  
  • Creativity
  
  
  • Professionalism
  
  
  • Drive
  
  
  • Safety Consciousness
  
  
  
  

Basic Responsibilities:

• Greet residents, future residents, and internal team members in a professional and consistently positive manner.


• Keep a high level of service in mind with every task while resolving conflict to benefit all concerned parties.


• Tour apartment homes and community grounds including models, amenities, and vacant units


• Prepare lease documents and related paperwork


• Facilitate the move in/move out


• Basic bookkeeping and clerical
  


• Respect the boundaries of confidentiality, fair housing, laws and regulations


• Execute on site marketing and advertising


• Be accurate.

Essential Job Duties:

• Leasing and Marketing


• Handle telephone and on-site traffic, provide information about apartments and the community to prospective residents, schedule visits to the community, and show made-ready apartments.


• Successfully close new sales, lease apartments, and determine if prospective residents meet community qualifications.


• Maintain an accurate and in-depth knowledge of all aspects of the community, particularly in areas such as rent and pricing information, vacancies, apartment availability, lease expirations, square footage, etc.


• Complete follow-up Thank You notes, call-backs, and e-mails with prospects after the initial community visit.


• Monitor all vacancies and future vacancies in order to react proactively to future occupancy needs.


• Understand and comply with Fair Housing laws and regulations


• Work with the community staff to make sure that the property’s appearance is acceptable and that apartments are ready to show to prospective residents.


• Inspect vacant apartments on a regular basis to ensure that they are ready to show to prospective residents.


• Assist with implementing resident retention and renewal programs


• Monitor community advertisements, the effectiveness of responses, and maintain the ad book.


• Gather information about markets and communities


• Analyze concerns associated with apartments which are slow to lease


• Assist other staff members as needed


• Maintain open communication with other members of the community


• Represent the Company in a professional manner


• Effectively explain all lease and community policies to new and current residents


• Assist in the planning and implementation of, and attends, various community sponsored resident functions and activities.

Administrative Duties:

• Accurately and efficiently prepare and assist with all leasing paperwork (i.e. applications, lease agreements and addendum, and move-in packets).


• Conduct follow up activity as needed with new and current residents in order to establish and maintain positive resident relations.


• Complete service requests and communicate requests to the maintenance staff on a timely basis


• Collect security deposits, rent and all other funds


• Ability to translate financial and legal real estate terminology into common language


• Attention to detail for managing all aspects of lease terms, including conflict resolution, move-in procedures and financial transactions

Safety Responsibilities:

• Learn and ensure compliance with all federal, state, local, and company safety rules


• Ensure that unsafe conditions are corrected in a timely manner

Physical Demands of the Job:

• Frequent hand motion with answering and dialing phones, computer, and 10-key


• Occasional carrying and lifting of 25 pounds 


• Occasional immediate reaching to perform various office duties


• Minimal overhead reaching


• Frequent standing for short amounts of time 


• Occasional walking to show apartments, inspecting the tour path and grounds, and opening models.


• Frequent sitting for long periods of time at desk


• Use of other small office machines 


• Minimal squatting or bending 

Job hours:

• All Leasing Agents are required to work at least 1 Saturday per month

Required Education and Skills:

• Must possess a valid Wisconsin driver’s license and personal vehicle with state minimum auto insurance


• Proficient in operation of Microsoft Office, Word, Excel, Publisher, and


• Ability to work a flexible schedule including some evenings and weekends