Leasing and Resident Experience Coordinator at Saint Xavier Park

Job purpose                                                                                                                                                                       

North American Properties Apartments is seeking a Leasing and Resident Experience Coordinator to provide best-in-class customer service to residents of our Saint Xavier Park Collection which features five properties (The Blonde, Encore Urban Living, Seven at Broadway, Sycamore Place and East 8 Lofts) in Downtown Cincinnati. Our exciting and fast-paced environment demands high levels of sophistication and energy for this full-time position. This is a unique opportunity to gain multi-site experience. 

Duties and responsibilities                                                                                                                                          

The primary responsibilities of the Leasing and Resident Experience Coordinator will include: 

• Serving as the primary contact for current residents and backup contact for prospective residents. 


• Addressing and resolving resident requests, questions, concerns, complaints, issues, and feedback and acting as the primary contact for resident concerns, complaints, and issues. 


• Building and maintaining resident relations 


• Managing freight elevator and amenity area reservations  


• Organizing package areas, communal areas, and amenity areas twice daily 


• Overseeing and responsible for site-level marketing and reputation management including, but not limited to social media marketing, Google reviews, Yelp reviews, website reviews, resident referral programs, etc. 


• Promoting our Black Card program internally to residents, while building relationships externally with Black Card vendors and the local community. 


• Planning, advertising, and hosting resident events and coordinating resident activities 


• Creating and sending out email blasts to residents, applicants, and prospects 


• Scheduling leasing tours and appointments and completing tour follow up 


• Touring apartments, amenities, and/or community to prospects as needed 


• Inspecting apartments to prepare them for future move-ins and assisting move-in appointments


• Preparing and presenting lease contracts, move-in paperwork, and related documents


• Managing all resident and prospect information through a variety of technological tools including Entrata, Microsoft Excel, Microsoft Word, and various databases.


• Supporting the Property Manager with administrative tasks, vendor communication, resident communication, scheduling, follow-up, etc.


• Delivering notices to residents via door-to-door delivery, phone, email (individual and broadcast), social media, etc.


• Helping to prepare the office daily for opening and closing


• Ordering office supplies, refreshments, marketing materials, etc.


• Reporting daily, weekly, monthly activity as requested


• Maintaining targeted occupancy


• Other special projects and assignment as assigned 

  The ideal candidate must demonstrate: 

• Strong work ethic 


• Outstanding customer service and communication skills 


• Advanced interpersonal skills 


• Self-confidence and poise  


• Ability to manage difficult conversations and confrontation  


• Positive can-do attitude and outgoing personality


• Initiative-taker skills and self-starter mentality


• Exceptional organizational and multi-tasking skills


• Strong drive to succeed


• Punctuality


• Dependability


• Solution-oriented thinking and detail-oriented skills


• Collaborator mindset


• Creative thinking 

Qualifications & Requirements                                                                                                                                  

• High school diploma or equivalent


• Bachelor’s degree preferred


• Valid driver’s license


• Dependable transportation


• Successful customer service-related background


• Must be able to work occasional nights and/or weekends based on office and event scheduling


• Walking for extended periods of time

Working Environment                                                                                                                                                    

North American Properties upholds a professional and deadline‐oriented working environment in an office setting. Position requires interaction with internal and external contacts daily.

Compensation and Benefits                                                                                                                                        

North American Properties’ Resident coordinator position will include an excellent benefit package that includes medical, dental, life, and 401(k). It will provide a competitive salary with bonus potential based on the candidate’s experience.