~Leasing & Tenant Services Coordinator*

Job Summary

Redstone, a Burlington, VT-based real estate development and property management firm, is seeking a Leasing & Tenant Services Coordinator to support both our commercial tenants and residential communities. This hybrid role blends tenant relations, leasing, marketing, and resident services. The ideal candidate is resourceful, dynamic, and customer-service oriented, with the ability to pivot quickly between projects. This position requires excellent communication skills, strong organizational abilities, and a team-first mindset.

Reports to: Director of Resident Services
Supervises: None

Wage Status: Non-Exempt
Pay Range: $22 - $24/hour

Job Responsibilities

Residential Leasing Support

• Support leasing activities and application administration, including renewals, leaseholder changes, early terminations, and move-ins/move-outs. Become highly proficient with leasing software platforms.
• Conduct residential showings
• Communicate effectively and in a timely fashion with applicants and residents regarding applications and approvals/denials, and maintain online listings (Zillow, Apartments.com, RentCafé). Ensure follow-up activities are conducted for all prospective residents.
• Prepare lease-related communications such as renewal letters and expiration lists, and ensure resident compliance with requirements.

Commercial Tenant Support

• Serve as a first point of contact for commercial tenants, responding promptly to inquiries, troubleshooting account issues, and providing updates on service requests.
• Support tenant outreach efforts, including sending timely building notices and responding to requests.
• Exhibit awareness of tenant concerns and participate in methods to track tenant satisfaction.
• Coordinate maintenance and vendor access, and act as liaison between tenants, vendors, and the facilities team to ensure timely resolution of needs.
• Track and review commercial work orders to ensure completion and communicate necessary information with tenants.
• Support commercial lease compliance by assisting with notices, renewals, and general communications.

Shared Responsibilities

• Provide exceptional customer service to both residential and commercial tenants, fostering strong community relationships.
• Assist with events, building-wide communications, and special projects.
• Conduct property checks and support efforts to maintain curb appeal.
• Use property management software (Yardi, DocuSign, Outlook, Teams, etc.) to manage leases, track tenant information, and maintain accurate databases and records.
• Other duties as assigned

Essential Job Functions

We are one Redstone! Our team works collaboratively and proactively to deliver exemplary customer service in support of our service standards: Safety, Courtesy, Inclusivity, Efficiency, and Pride of Place. Redstone is looking for a candidate that

consistently exhibits exemplary customer service skills with a professional communication style and positive attitude. The ability to be adaptable and pivot quickly is critical, as are exhibiting problem-solving abilities with sound judgement and self-direction. Our preferred candidate will be to multitask, prioritize, and remain composed under pressure.

· Strong computer skills; proficiency in Microsoft Office, Yardi Voyager, Canva, Adobe, and social media platforms preferred.

· A willingness to work some evening and weekend hours as needed.

· A valid driver’s license and reliable transportation.

· Pass a criminal background check.

· Employees must fulfill the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or writing) to employees.

Benefits

Redstone offers a competitive benefits package including: medical, vision, and dental insurance; 401K match; 3 weeks paid vacation to start (with the potential to earn up to 5 weeks); paid sick leave; maternity and paternity leave; twelve paid holidays; and a paid day off on your birthday. All positions are also eligible for discretionary bonuses.