Leasing Clerk

Description

Purpose:

The Leasing Clerk is responsible for providing assistance and support to homeless families and individuals seeking or placed in housing. The Leasing Clerk is the professional whose primary duties include determining eligibility, coordinating and executing move-ins and move-outs and completing yearly re-certifications along with applicable unit inspections.

Duties and Responsibilities:

• Advocates for the mission of the organization and upholds the agency’s values.
• Demonstrate a positive and professional attitude and provide the highest quality of service to team members, residents, prospective residents, vendors and community partners.
• Conducts initial housing intakes and applications for each prospective tenant, and records information and completes documentation to ascertain needs and qualifications.
• Maintain and update records tracking application status and submission process
• Conducts move-in orientations and inspections; reviews and explains lease and requirements, completes all related move-in paperwork, provides tour, keys, etc.
• Processes and complete move-in files with a high degree of accuracy to meet each property’s rental requirements and lease deadlines
• Schedule and conduct recertification interviews; prepares and processes required forms; ensures accuracy of client information; update records with new information; prepares reports with minimal direct oversight.
• Ensure proper calculation of income, assets, and deductions and ensure proper verification methods and compliance with HUD and agency regulations.
• Handles tenant rent collections and delinquencies, late notices and posting rents.
• Assists with administrative management and compliance related functions of property by performing duties including conducting reexaminations and inspections, addressing resident concerns in a professional manner, enforcing property rules and lease requirements, maintaining associated records, auditing resident files, or resolving compliance issues or findings.
• Maintain accurate records of client interactions, placements and certifications using property management systems such as OneSite.
• Maintain files of leasing paperwork and input leasing data into software accurately and in a timely fashion
• Conduct all business in accordance with agency policies and procedures, Fair Housing, HUD, Americans with Disabilities Act, Fair Credit Reporting Act and all other laws and regulations pertaining to private rental housing, public housing and supportive housing programs.
• Maintains an onsite presence and is readily available to residents during established business hours for the assigned development.
• Generate work orders in response to requests for repairs from residents and follow up on orders in accordance with established procedures.
• Participates in the resolution of disputes and conflicts between residents, owners, community members, and neighbors.
• Provides first response to resident and property emergencies; refers resident concerns to management; checks and secures property offices and vacant units
• Conducts move-out unit inspections and completes related work orders to ensure a timely unit turnover.
• All other related duties as deemed necessary by supervisors.

Requirements

Experience and Educations:

• Associate’s degree or equivalent work experience
• 2-5 years leasing and/or residential work experience
• Experience working with diverse populations.
• Must have a valid driver’s license.

Knowledge, Skills and Abilities:

• Ability to work in a fast-paced environment, be able to multi-task, be flexible and work well under pressure of deadlines.
• Must be able to work independently and in a team setting.
• Must be able to communicate effectively orally and in writing.
• Must be able to demonstrate good judgment, especially under pressure.
• Adherence to confidentiality laws.
• Work in an organized, efficient manner with a high level of accuracy, attention to detail, and follow-through.
• Understanding of leasing practices as well as subsidized housing programs, policies, and procedures associated with these programs.
• Strong time management, follow up, administrative and organizational skills.
• Must have excellent computer skills as well as proficiency in the following software programs: Microsoft Word, Excel, and Outlook as well as knowledge of Real Page operating experience preferred.
• Must be able to work effectively with populations that have experienced vulnerability, trauma, economic poverty, incarceration, substance use, developmental delays, compromised mental wellness, brain injuries, literacy and numeracy issues, and/or other conditions or situations that have impacted housing stability
• Ability to perform mathematical calculations at a speed and accuracy necessary for successful job performance.