Leasing Consultant

Overview

The Leasing Consultant is a community sales representative whose primary responsibility is to greet clients, professionally present the features and benefits of the apartment community and properly secure lease agreements from qualified persons. A Leasing Consultant must be service oriented and focus on making potential and current residents feel welcome in the apartment community.

Conduct all business in accordance with AMS policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other Federal and State laws.

• Greet and engage prospects via phone, email, walk-in’s and online. 
• Greet prospective residents, determine needs and preferences and follows qualification process to rent.  
• Conduct property tours. Professionally present the community and apartments while communicating features and benefits. Tailor tour to match prospects’ needs and budget. 
• Process rental applications: verify income, perform background/credit checks, and assess eligibility.
• Prepare and finalize lease agreements. 
• Maintains a professional and friendly atmosphere in the leasing office.
• Inspects model and market ready apartments for cleanliness and make sure they are in top condition for showing potential residents. Prepare work orders as necessary to correct any deficiencies. 
• Maintains awareness of the curb appeal of the property. 
• Answers incoming phone calls and handle each call accordingly. Transfers calls to resident relations, assistant manager or community manager when appropriate.
• Responsible for retrieving and putting away golf carts daily. 
• Keep up to date with accurate and in-depth knowledge of all aspects of the community, particularly in areas such as rent and pricing information, apartment availability, floor plans and dimensions. 
• Stay aware of the local market conditions and trends.
• Contribute ideas to the community manager for marketing the community and improving resident satisfaction. 
• Actively manage the lease renewal process.
• Be courteous and efficient in handling resident requests and complaints. 
• Enter all guest cards completely and in a timely manner. 
• Maintains work areas and the office in a clean and orderly manner.
• Ensure all resident information is kept confidential and secure.
• Effectively explain all lease and community policies to residents.
• Responsible for moving in new residents, including ensuring all required paperwork and deposits are in order prior to granting keys.
• Perform any additional duties assigned by assistant/leasing manager, property manager or director of property management.
• Assist in maintaining a clean and professional exterior appearance by picking up litter or reporting exterior issues to supervisor. 
• Be aware of property deficiencies correct when possible and/or report to supervisor

PREFERRED QUALIFICATIONS: 

• High school diploma or equivalent; college coursework or degree in Real Estate, Business, Marketing.
• 1–2+ years in leasing, property management, retail sales, hospitality, or customer service.
• Proficient in leasing/property-management software (e.g. Yardi, AppFolio, MRI); strong Microsoft Office skills.
• Excellent communication, sales, negotiation, and interpersonal abilities. 
• Strong organizational skills and attention to detail. 
• Ability to work evenings, weekends, and adapt to busy seasonal cycles. 
• Valid drivers license. 
• Familiarity with Fair Housing regulations and ethical leasing practices. 

BONUS QUALIFICATIONS:

• Multilingual abilities. 
• Recognized professional property management certifications. 

PERSONAL ATTRIBUTES:

• Honest and Trustworthy. A leasing consultant who is honest is the one that prospects and residents remember, respect, and recommend. 
• Dependable and Punctual. Great time management skills. Can be relied upon to consistently show up on time. 
• Problem-Solver. Able to overcome objections and ready to help handle resident issues.  
• Detail-Oriented. Pay close attention to small details to ensure lease paperwork is completed accurately. 
• Self-Motivated and Results Driven. This is a sales job. Must be someone who loves challenges and thrives in a goal driven environment. 
• Customer Service Focused. Interact professionally and courteously with residents; address their concerns with empathy and urgency.
• Adaptable and Flexible. Able to shift priorities quickly.
• Team-Oriented. Works well with property managers, resident relations, maintenance, landscaping, and vendors to achieve shared goals.

PHYSICAL REQUIREMENTS:

• Frequent Standing, Walking, and Climbing to tour units, inspect units, walking the property and climbing stairs. 
• Alternate sitting at a desk working on a computer, organizing files and managing documents.  
• Some lifting, carrying, bending, stooping and squatting. 
• Frequent hand use and finger dexterity for computer work. 
• Vision for reading documents and screens. 
• Hearing and speaking to communicate with prospects and residents. 
• Regular exposure to weather when touring units. Hot, cold, and wet conditions. 

PAY RANGE:

The pay range for this position is expected to be $22-$24 per hour however, leasing professionals can earn between $24 - $28 per hour when they earn incentive pay for leasing apartments. Final compensation will be determined based on job-related factors including experience, education, skills, and internal equity.