Leasing Consultant / Agent

POSITION SUMMARY

The Leasing Agent is primarily responsible for showing apartments, answering phones and writing work orders. They will also process files for move-ins, prepare leases, obtain comparable rent analysis, update marketing books, obtain approvals for renewing, and markets the property.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s):

• Greet all visitors and prospects to the office – show apartments.

Marketing and Leasing:

• Inspect show units and tour route daily.
• Accept applications for residency and check for accuracy.
• Complete lease and addendums - explain lease and addendums to prospect.
• Completes Guest Card information on all clients, sends thank-you notes and performs follow-ups.
• Complete all move-in details.
• Contact residents prior to lease expiration and write lease renewals.
• Obtain comparable rent analysis.
• Update marketing book.
• Process files for move-ins.
• Make appropriate entries to status reports and/or computer.

Administrative:

• Handle phone calls concerning maintenance requests and notify maintenance via work orders.
• Answer telephone.
• Accept rent and follow up on delinquencies as needed.
• Comply with all local, State, and Federal laws and regulations.
• Involved with resident activities and community newsletter.
• Assists property manager and assistant manager in preparation of weekly reports, resident communications, move-out inventory, market surveys, etc.
• Any other duties as may be designated by the Property Manager.

POSITION QUALIFICATIONS

Competency Statement(s):

• Accountability - Ability to accept responsibility and account for his/her actions.
• Accuracy - Ability to perform work accurately and thoroughly.
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Adaptability - Ability to adapt to change in the workplace.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Conflict Resolution - Ability to deal with others in an antagonistic situation.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
• Innovative - Ability to look beyond the standard solutions.
• Loyal - The trait of feeling a duty to the employer.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Persuasive - Ability to influence others to change position or to adopt a specific point of view.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Relationship Building - Ability to effectively build relationships with customers and co-workers.
• Reliability - The trait of being dependable and trustworthy.
• Tactful - Ability to show consideration for and maintain good relations with others.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.

SKILLS & ABILITIES

Education : High School Graduate or General Education Degree (GED)

Experience : One to two years related experience

Computer Skills: Proficient in MS Word, Excel and Outlook

Certificates & Licenses: Driver’s license and proof of automobile insurance required as use of personal vehicle will be necessary.