Leasing Consultant - Hampton Plaza Towson

Who We Are

At The Bernstein Companies our foundation is built on Relationships, Legacy and Value Principles upheld since 1933. Our communities are managed by team members who are passionate about providing excellent customer service to our residents. Your high standards and proactive communication will ensure every resident receives the best possible experience.

Job Description

We are hiring a Leasing Consultant for our Hampton Plaza Apartments. As a Leasing Consultant, you will be the face of our community, responsible for delivering exceptional customer service, executing creative marketing strategies, and consistently closing tours with signed leases. Your high standards and proactive communication will ensure every prospect and resident receives the best possible experience.

Where You Will Work

You will work at Hampton Plaza Residential and Office Towers (206 units residential units and 300KSF office) located next to Towson Town Center in Towson, MD 

What We Offer

• Expected base pay rate of $21 - $25 per hour
• Annual Bonus tied to NOI achievement
• Renewal Commission Program
• 25% Rent Discount at Hampton Plaza Apartments 
• An extensive benefits package

Benefits

• Paid time off to use for vacation, sick time and 10 paid holidays
• Medical, dental, vision, HSA/FSA plans, life insurance and long-term disability paid by company
• 401(k) plan with 20% employer match

 Key Responsibilities

• Execute and support marketing initiatives, including digital campaigns, social media outreach, and community events to drive traffic and increase occupancy.
• Greet prospective residents warmly, build rapport, and provide engaging, informative tours of the community.
• Respond promptly and professionally to all inquiries and issues-whether by email, phone, or text-to ensure prospects and residents feel valued and heard.
• Foster positive, ongoing relationships with residents to support retention and satisfaction
• Guide applicants through the entire leasing process: application, screening, lease signing, and move-in.
• Ensure all leasing paperwork is accurate and compliant with TBCO policies and fair housing laws.
• Participate in resident events and retention programs, contributing to TBCO’s reputation for excellence.
• Consistently close tours with leases by understanding prospect needs, highlighting community features, and overcoming objections.
• Maintain up-to-date knowledge of market trends, pricing, and availability to maximize leasing effectiveness.
• Uphold high standards for the appearance and cleanliness of the leasing office, model units, and common areas.

Requirements

• High school diploma or equivalent; college degree preferred.
• 1+ years of experience in leasing, sales, marketing, or customer service (property management experience a plus).
• Proven ability to close sales and meet or exceed leasing goals.
• Strong marketing background, including experience with digital and social media marketing.
• Excellent communication skills: written, verbal, and interpersonal.
• Proficiency with property management software and Microsoft Office Suite.
• Ability to work flexible hours, including weekends.
• Professional appearance and adherence to TBCO’s dress code.

Preferred Qualifications

• Lease up experience or other strong sales experience is a plus
• Experience with Yardi, RealPage, or similar property management platforms.
• Knowledge of fair housing laws and leasing regulations.
• Bilingual skills are a plus