Leasing Intake Associate

WHY MIDPEN

At MidPen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect.

We develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nations leading non-profit developers and stewards of affordable housing. Our current portfolio of more than 130 properties is home to 20,000 working families, seniors, and people with special needs. We take pride in delivering affordable housing solutions, and we invite you to join us on a journey toward social, economic, and racial equity.

ABOUT PROPERTY MANAGEMENT

The Property Management team is responsible for operating and maintaining our beautiful communities, but beyond that, they are relationship builders and the heart and soul of MidPen. Rooted in our ICARE values (Integrity, Collaboration, Accountability, Respect, and Excellence), and our Guiding Principles of diversity, equity, inclusion, and belonging, Property Management works closely with our residents, our community partners, and their fellow MidPenners, including close collaboration with our Resident Services team.

BENEFITS AND COMPENSATION

In 2023, MidPen was again certified as an official Great Place to Work, and for good reason! In addition, we offer a best-in-class benefit package that includes healthcare options (Kaiser or Sutter), dental, vision, life & disability insurance. We also offer a wide range of voluntary benefits; 403(b) retirement investment opportunity and annual financial literacy and retirement planning options, FSA for childcare, medical and commuter benefit options, Employee Assistance program and pet insurance for our furry, feathered, and scaled friends. In addition to 14 paid company holidays, which include a paid winter holiday break between Christmas and the New Year, we offer 4 paid wellness days for employees to disconnect and recharge. As a learning organization, we encourage professional development and career advancement, and we offer up to $3,000 annually ($12,000 lifetime maximum) for education assistance with tuition reimbursement and/or loan debt relief that includes qualified family members. And, as a family-friendly company, we offer a paid time off parental leave benefit of 12 weeks in a 12-month period for new or expecting parents. Check out our benefits snapshot on our careers page.

PAY RANGE

$19.18 - $23.98 Hourly - Pay based on applicable experience and qualifications

POSITION OVERVIEW

Provides support to the Leasing Director, Leasing Director Assistant, Community Manager and Assistant Manager, where applicable. The Leasing Intake Associate will be the first point of contact with all housing applicants.

This is a hybrid position, based on current MidPen policy of working Tuesdays and Thursdays in the Union City Office. Mon, Wed and Fri, option to work from home or the office. When working from home, requires a reliable internet connection.

This position requires travel to our Lease-Up Communities.

This position qualifies for an Auto Allowance and Lease-Up Bonuses.

ESSENTIAL DUTIES

* Answers phones in a courteous and pleasant manner* Greets and meets with prospective tenants* Assists site staff in scheduling intakes* Initiates calls to applicants on waitlist for vacant units* Tracks and documents all responses in tracking software* Collects all relevant data to determine applicant eligibility* Calculates estimated income during intake to ensure applicants meet minimum income requirements and do not exceed maximum income requirements* Ensures applicant meets preference(s), if any* Ensures applicant meets occupancy standards for unit* Ensures applicant meets any other property- specific requirements* Turns over all intake documents to Community Manager for background screening

* Primary point of contact for Compliance Leasing Specialist (Leasing and Occupancy Specialist) when further documentation/information are needed* Performs other job duties as required

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the education, knowledge, skill, and/or ability required.

Education and Experience

* High School diploma and minimum one-year related work experience in leasing affordable housing units or similar position, or an equivalent combination of education and relevant experience

Knowledge, Skills, and Abilities

* Outstanding communication skills, both verbal and written* Excellent negotiation and problem-solving skills* Strong people skills* Ability to work with people of diverse backgrounds* Able to multi-task in high energy environment* Proficient at Microsoft Office Suite (Word, Excel, Teams, Outlook)* Must possess a valid California Drivers License, proof of current auto insurance, and reliable transportation* Commitment to the Mission and Values of MidPen Services and MidPen Housing

Physical Requirements

* Constantly perform desk-based computer tasks, frequently sitting* Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds* Rarely twist/bend/stoop/squat, kneel/crawl

This description reflects managements assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.

EQUAL OPPORTUNITY EMPLOYER

MidPen Housing Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Consistent with its obligations under the law, MidPen Housing Corp. will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job. MidPen believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.
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