Leasing Manager

Job Title: Leasing Manager

Reports To: Community Manager

Location: Northbridge at Millenia Lake

THE OPPORTUNITY

The Leasing Manager is responsible for driving occupancy, delivering exceptional customer service, and ensuring operational excellence. This role combines leadership with hands-on involvement, requiring strong organizational skills, adaptability, and a proactive approach to managing leasing operations, resident relations, and team performance.

KEY JOB RESPONSIBILITIES  

Leasing & Resident Relations

• Conduct property tours for prospective tenants and convert leads to leases.
• Follow up on leads promptly and manage related tasks to maximize conversion.
• Call residents for lease renewals and negotiate retention strategies.
• Contact Notice-to-Vacate (NTV) residents to attempt retention.
• Regroup with the team regarding resident issues requiring managerial follow-up, document all conversations and update Lease File.
• Organize resident events and foster community engagement.
• Maintain a strong sales focus while balancing fiscal responsibility and customer satisfaction.

Team Leadership & Task Delegation

• Lead by example while empowering the leasing team to make sound decisions.
• Delegate tasks effectively, including:
  • Property email inbox
  • Elise AI responses
  • Smart Desk inquiries
  • CallMax communications
  • Unit showings

• Monitor The Guarantors website daily.
• Request updates from BLCs on “Anyone Home” tasks; ensure leads with no next steps are updated daily.
• Provide guidance, teach efficient processes, and deliver constructive feedback.
• Monitor SGT units daily and update website listings.
• Ensure mini models and show units are always current with availability.
• Ensure tour paths and units present well and meet quality standards.
• Maintain a minimum of three social media posts weekly on property platforms.

Administrative & Financial Management

• Read and respond to emails promptly.
• Manage resident balances, move-outs, SODA’s, and past resident accounts.
• Collect and post rent payments accurately.
• Assist RSS teams with rent collection efforts, late notices, and move-out inspections.
• Monitor and address work orders exceeding 48 hours without resolution.

Property Oversight

• Walk the property regularly to ensure curb appeal and compliance with standards.
• Inspect units—even incomplete ones—to identify vendor-related issues early.
• Manage marketing initiatives and coordinate outreach with the Community Manager.
• Run reports to identify areas of focus, including:
  • Property Diagnostic
  • Leasing Analytics
  • Delinquency

Additional Expectations

• Commitment to fairness and team morale through shared responsibilities, including rotating weekend schedules.
• Willingness to go above and beyond, including early arrivals or late departures, to ensure operational success.

Training, Skills, Knowledge and/or Experience:

• Proficiency in Microsoft Word, Excel, and Canva for operational tasks.
• Daily use of Kingsley, AnyoneHome, Encasa, and Eva AI for communication and workflow efficiency.

• Utilize Knowledge Base resources for policy standards.
• Effective communication and organizational skills.
• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
• Adaptability and flexibility to manage changing priorities and staffing dynamics.
• Positive mindset, patience, and strong team-building capabilities.
• Sales-driven approach with sound decision-making skills.