Leasing Specialist

Join Our Team at Steward + Helm – Where Community Meets Opportunity!  

Company Overview: 

At Steward + Helm, we are part of a larger movement dedicated to enhancing lives by creating exceptional living environments. We believe that every great home contributes to a great life, which is why we focus on transforming apartment communities with significant investments, turning them into comfortable, high-quality residences that enrich both the lives of their residents and the surrounding neighborhoods.

We believe stewardship is a fundamental attitude that should permeate every role, characterized by trust, intentionality, and diligence. Our team represents our brand, caring for residents, building vibrant communities, and ensuring our properties thrive. In return, our leaders act as stewards, empowering, supporting, and guiding our staff. As an owner-operated company, our core expectation is straightforward yet impactful: Embrace stewardship. 

Why Join Us?

• Make a Meaningful Impact – Help individuals and families find their next home while representing a company that values integrity, professionalism, and hospitality.
• Dynamic Sales Environment – Put your sales skills to work in a fast-paced role where you’ll build relationships, close leases, and contribute directly to occupancy goals.
• Collaborative Culture – Work alongside a supportive, energized team that celebrates success and thrives on teamwork.
• Career Growth & Development – We invest in our people with clear career paths, training opportunities, and mentorship to help you grow
• Rewarding Work Environment – Enjoy a workplace that values your contributions, recognizes your results, and celebrates wins together.

Job Overview:
The Leasing Specialist is responsible for generating leads while selling and renewing apartment leases in accordance with Company and Fair Housing guidelines. Additionally, the primary role of this position includes professionally and personally greeting prospects, demonstrating the features & benefits of the property, and securing lease agreements.

Key Responsibilities: 

Leasing & Resident Relations

• Respond to internet leads, answer prospect calls, and schedule appointments for property tours.
• Greet visitors, including residents, future residents, and internal team members, while providing excellent customer service in both languages.
• Conduct property tours, demonstrate the features and benefits of the community, and secure lease agreements.
• Maintain accurate prospect traffic and leasing data; assist with data entry and tracking of key metrics.
• Follow up with prospects after property tours or application submissions to maintain engagement and drive lease conversions.
• Prepare and submit resident application materials for approval and ensure the application process runs smoothly.
• Collect application fees, deposits, and rent payments, ensuring accurate processing.
• Prepare service requests and ensure they are properly submitted for follow-up.
• Prepare move-in and move-out notices, inspections, and procedures.
• Assist with planning and hosting resident functions and special events to foster community engagement.

Sales & Marketing

• Utilize established sales and marketing strategies to increase property traffic, maintain closing ratios, and achieve occupancy goals.
• Oversee property listings on relevant platforms and ensure they are up to date and accurately reflect available units.
• Ensure marketing materials and communications are accessible to prospects and residents.

The job description is not an all-inclusive list of functions and tasks. Job functions may be added, deleted, or modified at any time by the company without prior verbal or written notification.

What Makes You a Great Fit

• A customer-first mindset – You love helping people and creating positive experiences.
• A sales-driven approach – You have a knack for turning prospects into happy residents.
• Strong communication skills – Whether in person, over the phone, or via email, you connect easily.
• Tech-savviness – Familiarity with property management software (such as Yardi) and Microsoft Office.
• An eye for detail – You keep things organized and ensure all paperwork is handled with care.
• A team-player attitude – You collaborate well and contribute to a positive work environment.
• Professionalism and reliability – You show up on time, ready to work, and maintain a polished appearance.

What We’re Looking For

• Education: High School Diploma or GED required.
• Experience: Minimum of 1 year of experience in leasing, customer service, or sales.
• Competencies: Strong sales skills, excellent written and verbal communication, tact, diplomacy, and the ability to multitask in a fast-paced environment with frequent interruptions.
• Professionalism: Prompt and timely, professional appearance, and respectful of confidentiality, fair housing laws, and safety protocols.

Ready to Take the Next Step?

Join us and experience a work environment that values and invests in its people!