Responsible for showing and leasing apartments to prospective residents to maintain projected occupancy.
Provide exceptional customer service and resolve resident complaints.
Execute a marketing plan and update social media accounts under the direction of the Community Director.
Conduct outreach marketing visits.
Works as a team participant to ensure the community meets the quality customer service standards set by Woodward Management Partners and the Community Director.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Represent Woodward Management Partners in a professional manner at all times. Maintain a professional, courteous attitude when dealing with residents, vendors, subordinates, employees and general public.
Comply with Federal Fair Housing laws and American with Disabilities Act as well as city, county and state rules and regulations.
Communicate with Community Director regarding any issues that adversely impact property operations and ultimate financial success.
Ensure the leasing office, amenities, model apartment, and lease tour path are clean and ready to show.
Conduct open and closing procedures.
Touch up vacant homes using a sparkling kit as needed.
Properly complete applicant screening, process lease paperwork and collect rental deposits and payments.
Play an active role in the renewal process and prepare renewal leases for signatures.
Maintain a thorough knowledge of all community policies, specials, current market conditions and competitor information.
Assist the Assistant Community Director to ensure deposits and rental payments are collected on a timely basis and within company guidelines.
Responsible to conduct outreach marketing and update community Facebook and Instagram accounts at least once per week.
Regularly shop comps and update market survey.
Maintain a favorable closing ratio and mystery shop score.
Performs other duties as assigned by the Community Director.
POSITION REQUIREMENTS:
Must have valid driver's license and dependable transportation.
High school diploma or GED equivalent is required.
Must have a minimum of 1-3 years of customer service experience. Property management experience is a plus!
Must be able to endure walking, squatting, bending, stair climbing and prolonged standing.
General knowledge of computers and computers programs (Word, Excel,etc) is required.
Must be able to work 2-3 weekends a month.
All candidates must pass a background check and drug screen. We are an equal opportunity employer.
EOE STATEMENT We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
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