The Ideal candidate will have the following experience. Paralegal experience. Some college experience. Customer Service background. Proficiency with building, updating, and maintaining spreadsheets, and working efficiently in multiple databases. Timely management of casework, including proper documentation and case resolution. Responsible for the research/review of case information and document findings accurately. Responsible for making outreach to internal/external customers for case information and remaining professional at all times. May be required to use Excel to track actions on incoming/outgoing correspondence, both paper and electronic. Strong verbal and written communication skills, with the ability to send clear, concise emails and respond on time. Be flexible and adaptable to changing work demands/tasks. Organization and attention to detail are required. Utilize good time management, note-taking, email organization, and distribution skills. Timely and efficiently process and index documents. Attend staff meetings and participate in discussions. Required to maintain the confidentiality and security of documents. Miscellaneous tasks as required by the department. We prefer candidates with a legal background, but we will also consider candidates without one.
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