Legal Collections Supervisor

Job Summary:

This position is responsible for successfully managing all 3rd party and legal collections activities related to Financial Services for Holt Group. This role also ensures effective mitigation of losses through timely follow-up, data analysis and strong negotiation. Additionally, the Legal Collections Supervisor creates and maintains monthly, quarterly, and year-end reports related to the outside collections, risk and bad debt.

The incumbent in this position is expected to model the following practices daily: 

1. Demonstrate alignment with the company's mission and core business values


2. Collaborate with key internal/external resources


3. Participate in ongoing self-development

Essential Functions:

• Develops, evaluates, and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS)


• Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission


• Manages vendor relationships with collection agencies and 3rd party attorneys to ensure performance, cost-effectiveness, and adherence to service-level agreements


• Collaborates with attorneys to initiate legal action, sign verifications and affidavits, and negotiate settlement agreements


• Represents Holt in legal proceedings, which may include testifying in arbitrations, depositions, or trial


• Tracks, monitors, and report on the progress of outsourced collections efforts


• Tracks and monitors accounts involved in bankruptcy proceedings, including filing proof of claim


• Conducts legal research to stay updated on debt collection laws, regulations, and industry best practices


• Collaborates with leadership team, in-house counsel, sales and other departments to resolve issues and make informed decisions


• Monitors intercompany accounts and work with other departments to clear open balances


• Identifies and forecasts bad debt and communicate information to management for review and collaborate throughout the collection process


• Provides support to collections by reviewing requests for credit releases as needed


• Prepares, reviews & files UCCs according to the requirements of the Uniform Commercial Code


• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards


• Performs other duties as assigned

Knowledge, Skills, and Abilities:

• Knowledge of accounting procedures, with an understanding of invoices, statements, account receivables, payables, and various forms of payment remittances


• Advanced proficiency in PC software and Microsoft 365 (ex. Excel, PowerPoint, Word, etc.)


• Must have strong analytical and organizational skills


• Must have excellent communication skills, both written and verbal


• Must be accountable and follow through on commitments and act with a clear sense of ownership


• Ability to build and strengthen relationships through positive interactions within Holt and with our customers and vendors


• Must be self-motivated with the ability to stay focused on achieving targets, whether working independently or partnering with colleagues


• Must possess the ability to work well in teams and with colleagues at all levels throughout the organization


• Must be capable of working in a fast-paced environment and have the ability to multi-task


• Ability to read, write, listen to and understand information and ideas presented through spoken words and sentences

Education and Experience:

• Bachelor’s degree in finance, accounting or business and/or Paralegal certificate preferred


• Minimum five years of experience in commercial collections required


• Three or more years of experience in a leadership role


• Prior experience in legal collections and bankruptcy required


• Experience with Microsoft Dynamics 365, Power BI, GETPAID, Billtrust and/or Salesforce preferred

Supervisory Responsibilities:

• This position may supervise a team consisting of administrative representatives. Responsibilities include, but are not limited to interviewing, hiring, and training employees; planning and assigning work; coaching and development; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Travel: 

• Travel up to 10% may be required.

Physical Requirements:

• This position involves extended periods in a stationary position; additionally, occasional standing, walking, and stooping


• Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina


• Occasionally moves materials or equipment weighing up to 25 lbs.


• This role frequently communicates with others, must be able to exchange accurate information in these situations


• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and copy machines

Work Environment: 

• This job is generally performed in a professional office environment.


• Frequently works at fast pace with unscheduled interruptions.

Disclaimer:

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.