Legal Intake Manager

Pay: $85,000.00 - $125,000.00 per year

Why This Is a Great Opportunity

• Lead a critical front-end department that directly shapes client experience and case outcomes
• Step into a high-visibility management role with real influence over team performance, systems, and service quality
• Join a fast-growing legal organization where strong leaders can make an immediate impact
• Opportunity to improve processes, elevate client retention, and drive measurable KPI performance
• Strong compensation, full benefits, and long-term growth potential in a dynamic environment

Location: This is a fully on-site position in Miami Lakes, FL, Monday through Friday, with occasional additional in-person trainings that may be scheduled on weekends with advance notice.

Note: Must have legal experience, be fluent in English and Spanish, and have proven people management experience in a performance-driven environment.

About Us We are a fast-growing, high-accountability law firm committed to delivering outstanding service and results for our clients. Our team is collaborative, driven, and mission-focused, and we believe strong leadership, innovation, and compassion go hand in hand. Confidential Employer.

Job Description

• Lead and mentor the intake team and support staff in a fast-paced legal environment
• Set team goals, monitor performance, and provide regular coaching and feedback
• Develop and improve standards for screening, referrals, case review, and intake processes
• Oversee centralized intake operations and collaborate with leadership across departments
• Build and enforce systems, policies, procedures, and productivity standards
• Establish and track monthly KPIs for team and individual performance
• Monitor client service quality and resolve escalated issues promptly and professionally
• Communicate with at-risk clients to improve retention and maintain trust in the firm
• Conduct performance reviews and implement improvement plans when needed
• Audit files and documentation for quality, consistency, and compliance
• Prepare reports on team productivity, case status, and operational performance
• Analyze trends and implement strategies to improve efficiency and service
• Support training, leadership development, and cross-functional collaboration

Qualifications

• Proven management or supervisory experience
• Legal background required
• Personal injury experience strongly preferred
• Strong leadership, organizational, and communication skills
• Experience with KPI tracking, coaching, and quality control
• Proficiency in Litify and Microsoft Office Suite
• Fluent in English and Spanish
• Reliable, professional, and team-oriented

Why You Will Love Working Here

• Your leadership will directly impact client experience and team success
• You will join a collaborative culture that values accountability and growth
• This is a strong opportunity for a legal operations leader who wants visibility and influence
• The firm offers meaningful career growth within a rapidly expanding organization
• Strong benefits and support resources help create long-term stability and success

JPC-904

Job Type: Full-time

Benefits:

• Dental insurance
• Paid time off
• Vision insurance

Requirements: Must-haves: Bilingual Spanish, 1+ yrs law firm experience, experience in management or supervisory role.

• Nice to haves:

• Additional context: Relocation- [No]. Packages - [No]

• Salary Bands:

  • 5 to 7 years: $85,000 to $100,000

  • 8 to 10 years: $100,000 to $115,000

  • 10+ years: $115,000 to $125,000

Submission Email: Name / Nayma: [email protected];[email protected]

Quick Recruiter Reference

On-site Miami Lakes intake leadership role managing legal intake staff, KPIs, client escalations, and process improvement. Needs legal management experience, bilingual English/Spanish, and strong people leadership. PI strongly preferred.

Recruiters Submission: To submit, cancel - Legal Intake Manager - Ward Law Group - JPC 904 - Source

**New Job Order Alert**

• Client job title: Legal Intake Manager

• Location: Miami Lakes, FL

• On-site, hybrid, remote: On-site

• Experience: 1

• Good fit job titles/keywords for candidates: Legal Intake Manager, Intake Manager, Intake Department Manager, Legal Operations Manager, PI Intake Manager, Client Intake Manager, Intake Supervisor, Personal Injury Intake Manager

• # of hires needed: 1

• Open or not to recruiters on TE: NO

• Job posting strategy (bottom of package details):