Legal Operations Program Manager

Job Title: Legal Operations Payment Program Manager
Job Location: Los Angeles, CA
Duration: 12 months contract
Pay rate: $55-$60/hr on W2 without benefits.
Primary Responsibilities Include :

Becoming an expert in client’s current e-Billing process
Assist in maintaining and optimize internal resources around e-billing and other tools.
Optimize internal resources to improve legal workflows including developing and circulating best e-billing practices, matter creation procedures, and other tools and processes.
Assess and complete help tickets including matter inquiries, SOWs, and other related queries.
Deep dive and root-cause complex billing issues as they arise and suggest solutions.
Troubleshooting invoice submission issues (e.g. why an invoice was rejected or placed on hold).
Serve as primary escalation regarding e-billing and other workflows where appropriate.
Coordinate with and provide guidance to client’s legal vendor regarding process streamlining.
Assisting in identifying and developing processes improvements in client’s e-billing and other systems; recommending and implementing process improvements.
Serve as a back- up coordinator in the PR/PO process.
Interact with attorneys, vendors, paralegals, administrative assistants, outside counsel, source to pay, finance, and other teams to answer questions concerning invoicing status or processing.
Assist in creating project/process documentation and self-help tools: process docs, toolkits, legal training, Q&A, process flows, etc.
Experience created technology or semi-automated solutions to manual processes.
Assist in collecting/tracking data to manipulate in software such as Tableau and Google Sheets and create comprehensive dashboards that facilitate accurate analysis and to drive Legal Department decision making.

Qualifications:
Consulting mindset: solutions oriented; detail oriented.
Experience troubleshooting invoice payment issues, collaborating with AP, finance, legal or similar functions.
Excellent communication skills (verbal and written)
Outstanding organizational skills and meticulous
Ability to resolve complex issues in creative and effective ways.
Comfort working with data and metrics.
Experience as lead e-billing administrator.
Requirements:
Minimum 6 years of experience in legal operations role
Legal Tracker invoicing and billing
Experience automating manual processes.
In house legal ops or Law department/firm experience

“U.S. Tech Solutions, Inc. is an Affirmative Action, Equal Opportunity Employer. Our employment decisions are made without regard to race, color, religion, gender, national origin, age, disability, marital status, veteran or military status, or any other legally protected status.”

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