Legal Support Specialist

The Legal Support Specialist ensures all court-related documents are accurately prepared, processed, and tracked, supporting timely, compliant actions across liens, garnishments, judgments, and repossessions. Our Legal Support Specialists collaborate with internal partners and courts while maintaining a high standard of accuracy, confidentiality, and service.

What You’ll Do

• Prepare, review, and process court filings (e.g., Motions for Judgment) and related correspondence.
• Process liens and garnishment answers via mail, fax, and email; update account records.
• Create documentation for bank garnishments; mail paid-in-full/balance letters as requested.
• Assist with scheduling/canceling repossessions and day-of account checks for changes.
• Scan and index legal documents to customer accounts; maintain accurate digital files.
• Provide backup coverage for Bankruptcy and for Virginia Beach/Norfolk courts.
• Respond promptly to emails/voicemails; follow up on internal requests.
• Perform additional duties as assigned by the department manager.

Preferred Experience

• 1+ year in collections (preferred, not required).
• Familiarity with civil court procedures and working with attorneys/legal specialists.
• 2+ years of customer service in a fast-paced environment.

Education

• High School diploma or GED required; Associate’s degree preferred.

Work Environment

• On-time, reliable attendance; ability to work overtime as needed.
• Comfortable operating in high-volume conditions with minimal supervision.

• Medical
• Dental
• Vision
• Life
• Short term & Long term Disability
• PTO & Sick Days
• Employee Discount
• Employee Assistance Program
• 401k