Lending Manager

Description

Climb Credit Union is seeking a dynamic leader to manage our Lending Support Department and Lending Quality Control Analysts. This is more than a back-office role—it’s an opportunity to influence policy, perfect process, and directly support our mission of empowering members through responsible lending practices. Responsible for the direct management and development of the Credit Union’s Lending Support Department and Lending Quality Control Analysts. The incumbent will have strong knowledge around perfecting Consumer liens (autos and real estate), experience creating and maintaining lending quality control processes, and will work to proactively anticipate and advise changes into the Credit Union’s lending practices. This position will work closely with the VP of Lending to develop and execute departmental strategies that support lending and membership growth for the Credit Union.  

Why Climb Credit Union

• As not-for-profits and member-owned financial cooperatives, credit unions are incredibly unique institutions. Earnings are returned to members in the form of better rates, lower fees and great services. Be a part of a movement that pays it forward!
• Climb Credit Union was founded in 1951. We’re a stable, successful and growing financial institution, which is why we need you.
• A suite of outstanding benefits is available to employees who work 20 or more hours a week. In addition to healthcare, dental and life insurance, 401(k), personal time off, we offer employee discounts on loans and other perks as well.
• Learn a ton with our on-the-job training programs and set yourself up for career and personal financial success.
• Climb Credit Union has been recognized as a top place to work by The Denver Post in 2024. This award recognizes our positive work environment and goal of fostering employee satisfaction, and it's truly a testament to our efforts.

Check out this video to learn what drives us at Climb and how we make a difference every day,  https://www.youtube.com/watch?v=XPGES8a9OSs 

Requirements

• Lead a team of 6-8 Lending Support Representatives and Quality Control Analysts ensuring loan quality and recordkeeping goals are met or exceeded. Evaluate and report team performance and productivity through the development and maintenance of reporting tools. Instill a culture of accountability by setting clear expectations, measuring results, and coaching team members to create bench strength from which future leaders can be drawn. 
• Monitor team pipelines to validate that service levels are being met. Work with Credit Union Leadership to develop and refine controls in processes to promote overall lending efficiency.
• Support quality control team members and process by working proactively with Retail partners and the member experience team. Provide quality control audit results, training, and guidance to help improve Retail lending quality. 
• Support team in acting as an escalation point for loan documentation that has aged beyond tolerances. 
• The ability to motivate or influence others is a material part of the job, requiring a significant level of diplomacy and trust.
• Obtaining cooperation (internally and/or externally).
• Must have good communication skills. 
• Experience onboarding and maintaining loan origination systems is a plus. 

Qualifications:   

• Three to five years of similar or related experience in Lending and Quality Control. 
• 1-3 years of experience in management.
• Bachelor’s degree in finance/related field or an equivalent combination of formal training and experience.  
• Previous experience with financial institutions.

This is a full-time, exempt position with a starting annual pay of $85,000.00, depending on experience, education and qualifications. If you're passionate about delivering unforgettable member experiences and excited to contribute to a growing, purpose-driven organization, we encourage you to apply. We appreciate your interest and look forward to connecting with you!