Lending Manager

Description

General Summary of Duties 

Responsible for ensuring consumer and real estate lending policies and procedures best serve the credit union and its members. Monitors and analyzes economic conditions affecting the Lending and Real Estate departments and recommends appropriate action. Ensures compliance with state and federal lending laws.

Essential Job Functions 

• Responsible for maintaining the credit union’s Loan Origination System (LOS) to ensure the system is operating effectively and efficiently as well as in compliance with regulatory standards.  
• Maintains current knowledge of technology necessary to function in position; continuing education as needed. Networks with other financial institutions to stay abreast of current trends. 
• As a member of the management team, submits recommendations for changes in policies and procedures, and assists in administrative matters which affect the organization as a whole.
• Exhibits leadership to the staff and creates an atmosphere conducive to quality performance and morale. Supports and ensures the efforts of all staff promote and enhance a culture of service excellence.
• Provides supervision, training, day-to-day reinforcement, coaching, and support for assigned staff. Evaluates assigned staff on an annual basis. Ensures the staff is meeting their responsibilities. 
• Manages the day-to-day operation of the real estate departments.
• Ensures that consumer and real estate loan policies, procedures, services, products, and documentation meet federal and state regulations. Ensures staff training and compliance.
• Works with the VP of Lending and Loss Prevention to establish budgets that support the credit union’s strategic plan for the Lending and Real Estate departments and loans issued at branches. Monitors progress on a regular basis.
• Maintains up-to-date knowledge of general economic conditions or changing trends that may affect the credit union’s consumer loan department. Provides timely feedback that allows the credit union to react competitively.
• Maintains knowledge of competitors’ rates and terms and other trends relating to consumer lending. 
• Creates lending products that are priced appropriately with terms that reflect the marketplace and provide a mutual benefit to SCU and our members.
• Provides input and recommendations for lending interest rates to VP, Lending & Loss Prevention.
• Monitors and coordinates the discretionary and mandatory loan interest rate changes.
• Develops, analyzes, and completes monthly loan reports. Develops procedures and reporting tools for effective information to flow through the department.
• Works with the Lending Supervisor to review loan approvals and denials for soundness of decisions. Creates appropriate underwriting guidelines and training under guidance of VP, Lending & Loss Prevention.
• Defines appropriate limits of authority for consumer loan personnel and ensures adequate understanding of the credit union’s loan procedures and policies. Maintains records and documentation of authority level changes.
• Interviews loan applicants, resolve member complaints involving loan decisions or errors on their accounts, and approve or deny loan applications.
• Develops, recommends and implements lending policies as approved by senior management or the Board.
• Manages and provides day-to-day coordination of the credit union’s loan operations in accordance with established systems and procedures.
• Approves loans and underwrites consumer and real estate loans within authority.
• Monitors to ensure timely processing and closing of Consumer and Real Estate loans. Assists auditors/examiners with reviews, follows up on exceptions.
• Maintains familiarity with appropriate computer systems and individual reports produced by these systems. Maintains a close relationship with the VP, Information Technology to ensure proper processing of office activity.
• Supervises the Lending Supervisor and provides oversight to the Lending Department. 
• Supervises Indirect Lending Relationship Officer(s) and ensures appropriate variable compensation amount is paid according to pre-determined goals.  
• Supervises in-field Mortgage Loan Originators who are responsible for the origination of all residential mortgage loans in accordance with established goals and standards. Ensures appropriate variable compensation amount is paid according to pre-determined goals.
• Develops, recommends, and reports on improvements in real estate products and services including portfolio first mortgage loans, first mortgages sold on the secondary market, closed end home equity loans, and home equity line of credits.
• Responsible for the ongoing servicing of residential mortgage or home equity loans that are held in portfolio.
• Under the direction of VP Lending & Loss Prevention, responsible for the development and implementation of internal underwriting guidelines and approval of all portfolio mortgage and home equity loans issued by the credit union.
• Creates real estate lending products that are priced appropriately with features, benefits, and terms that reflect the marketplace and provide a mutual benefit to SCU and our members.  
• Monitors rates and pricing for residential loan portfolio to ensure competitiveness with marketplace. Monitor the marketplace for changes in the industry or changing trends. Ensure pricing is fair to members and profitable to SCU.  
• Oversees efforts required to develop and establish internal and external programs and relationships with mortgage brokers and others for loan production.
• Qualify as a Mortgage Loan Originator (MLO) under the S.A.F.E. Act and SCU’s S.A.F.E. Act policy
• Keeps VP, Lending & Loss Prevention informed of any challenges within area of responsibility. 
• Perform other job-related duties as assigned.  

The list of essential job functions is not limited. It may be supplemented as necessary from time to time. 

Workplace Expectations 

• Ensure prompt and courteous service is provided to all internal and external members/customers.  
• Conduct work in a safe and healthful manner. 
• Maintain thorough knowledge and understanding of credit union policies and procedures that are necessary for performing your job. 
• Perform as part of a team and assist other employees and other departments as needed. 
• Place documents that need to be shredded in the proper area for shredding. 
• Maintain knowledge of and follow the established process for key control, security, and the security of all codes and procedures related to office security. Open and close office by disarming and arming alarms, as established procedures require. 
• Maintain total working knowledge of department. Complete necessary logs.  
• Maintain thorough knowledge and understanding of credit union policies/procedures that are necessary for performing job duties, including but not limited to Negotiable Instrument Reference & Guidelines, NACHA, BSA, and OFAC. 

Requirements

Minimum Qualifications 

• Education: A four-year college degree in Business Management or relevant field.
• Experience: Five to eight years of consumer lending in a credit union environment or related experience.  
• Other Requirements: Must attain all required licenses and/or certifications to perform duties of position.   

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• While performing the duties of this job, the employee is regularly required to sit, use hands, fingers, talk, or hear. The employee is frequently required to sit, stand, and reach with hands and arms. The employee may occasionally lift up to 20 lbs. and/or exert force to move up to 50 lbs.