Lending Services Operations Specialist Senior

Location: On site at location listed in job posting. 

Hours: Monday - Friday, 8:00am - 5:00pm

SUMMARY

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience.  We are passionate about doing things right and doing the right things.  We collaborate with each other and with our internal business partners to delight our customers.  We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best.  Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.

The Lending Services Ops Sr Specialist in our Servicing group plays a key role in evaluating complex consumer lending scenarios, diagnosing root causes, and recommending solutions that align with regulatory, risk, and business objectives. This role requires a strong analytical mindset, the ability to interpret data trends, and the skill to transform findings into actionable strategies. The Analyst will also contribute to process improvement initiatives and serve as a subject matter expert to internal stakeholders.

We are seeking dedicated, disciplined individuals who excel in a team environment, who take ownership and who are enthusiastic about a job well done.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Investigate and analyze complex questions or issues on Consumer Loan products received via Dashboard, email, or phone.


• Conduct detailed reviews of loan documentation and system data to identify discrepancies, assess compliance, and recommend corrective actions.


• Monitor group service levels, compliance metrics, and operational trends to proactively identify improvement opportunities.


• Provide subject matter expertise to internal teams, translating analytical findings into operational enhancements and best practices.


• Collaborate with business partners to develop and implement solutions that improve efficiency, accuracy, and customer/banker satisfaction.


• Knowledge of federal lending guidelines and requirements, ensuring alignment with internal policies and procedures.


• Compile and present analytical reports to management, highlighting patterns, risks and performance metrics.

QUALIFICATIONS

• Minimum 5 years of experience in consumer or commercial lending operations, with a focus on analysis and problem-solving.


• College degree preferred; business, finance, or related field strongly valued.


• Comprehensive understanding of consumer loan documents, operational procedures, relevant policies, and applicable regulations.


• Working familiarity with loan servicing platform ALS to efficiently access and manage client loan information.
  

SKILLS AND ABILITIES

• Effectively manage and prioritize multiple tasks in a dynamic environment, ensuring timely and accurate support for both associates and our clients.


• Work independently with minimal supervision, while demonstrating sound judgment to seek guidance or escalate issues when appropriate.


• Foster and maintain positive working relationships with internal business partners and fellow associates to promote a collaborative, client-centered culture.


• Employ a systematic and organized approach to daily work, and actively coach and train other associates to support ongoing knowledge sharing and professional development within the team.


• Proven ability to interpret and analyze complex financial data and documentation.


• Strong decision-making skills with the ability to recommend and implement solutions.


• Excellent communication skills to present analytical findings to various stakeholders.


• Experience with root cause analysis, process improvement, and compliance review.


• Proficiency in MS Office, with advanced skills in Excel for data analysis preferred.

PHYSICAL REQUIREMENTS

• Ability to safely and successfully perform the essential job functions consistent with or without the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.


• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards

About Us 

First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.  

Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits 

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