Lending Specialist

Position Overview:

Retain members and gain additional loans and products for the credit union through our remote channels and outbound call programs. Assist members and branch staff through various remote channels such as telephone, online applications, chat, and internal transfers, with the processing, funding, and servicing of consumer loans. That includes conducting credit checks, verifying applicant information, and verifying income. Provides the highest level of member service and product knowledge to actively sell credit union products. 

Essential Functions:

• Respond to all loan inquiries initiated through the credit union’s remote channels
• Initiate conversations with potential borrowers to actively solicit additional loans and other credit union products
• Originate loan applications for consumer and business loan products
• Read and understand any reports and/or lists used to make both welcome/thank you and lead calls
• Understand, quote, and sell ancillary products the credit union offers
• Maintain thorough knowledge of all the credit union’s products and services and actively seek cross-selling opportunities
• Provides exceptional internal and external member service.
• Understands, applies, and complies with all Credit Union Policies and Procedures, State and Federal laws and regulations, and adheres to requirements set forth by the Bank Secrecy Act (BSA).
• Completes other assigned duties commensurate with position

Qualifications/Skills:

• Minimum 1-year member service experience required
• Minimum 1-year previous lending experience preferred; understanding of required lending guidelines, procedures, federal and state laws and regulations
• Member service experience with proficiency in solving complex member issues and relaying detailed financial information beneficial
• Call center work experience preferred
• Operate a computer with proficiency of MS Office; Excellent knowledge of report software and processes 
• Communicate with courtesy, tact, and diplomacy in person and over the phone
• Perform job functions independently with limited supervision; work effectively on own and as part of team
• Ability to read and carry out various written instructions and follow verbal directions
• Must remain composed in stressful, high-pressure situations. Calmly and professionally handle different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of member service
• Demonstrate extreme accuracy and quality, effectively handle multiple tasks and changing priorities, and exercise highest level of discretion on both internal and external matters
• Reports to work regularly; maintains reliable and timely attendance. Available to work days and hours as dictated by business needs, including Saturdays
• Bilingual (English/Spanish) preferred

Physical Requirements:

Bend, sit, or stand to perform primarily sedentary work with limited physical exertion. Operate routine office equipment including computer terminals, keyboards, telephones, copiers, and calculators. Work on computer for up to 8 hours per day. Some locations may require ability to climb or descend stairs with minimal assistance in emergency situations.