We are eager to add a focused Level 2 Audio-Visual Technician to join our experienced team at eXcell in Santa Clara, CA.
Growing your career as a Full-Time Level 2 Audio-Visual Technician is a remarkable opportunity to develop productive skills.
If you are strong in people management, planning and have the right passion for the job, then apply for the position of Level 2 Audio-Visual Technician at eXcell today!
eXcell has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity.
Our client is currently seeking a Level 2 Audio-Visual Technician to join their team onsite in Santa Clara, CA. This Technician will have frequent interaction with clients in person and via phone, email, and IM. They will be working in a dynamic team and cross training to backfill for peer team members. The client will challenge you with additional responsibilities, assigned periodically aimed to help meet their needs and provide the technician with continuous hands-on training and experience.
Duties and Responsibilities:
Daily and quarterly preventative maintenance checks in the conference room environment
Daily updates in the database of record, both online and offline
Acting as point of contact for Level 1 technicians
Monitoring of online queues to assist customers with break / fix and meeting support requests
Engaging customers' requests for meeting support
Updating Extron and AMX firmware for preventative maintenance
Engage external vendors for RMA replacement
Escalating large, or out of scope, break / fix issues and workarounds to L3 / L4
Assisting and coordinating L3 / L4 with large deployment or renovation projects
Skills and Qualifications:
Minimum 2+ years of audio / visual experience desired
Complete knowledge of audio / video signal flow
Must understand Extron components and integrated AV signal paths (Scalers, Switchers, DAs, Extenders) for high level troubleshooting
May be required to travel between sites using personal vehicle / company van
Must be able to lift up to 35 lbs. solo
May be required to walk / sit / stand / crawl / kneel for extended periods
Must have excellent customer service skills and excellent written / verbal communication skills
Requires knowledge of Microsoft suite (Outlook, Excel, and Word primarily) and Windows
$22.00 - $24.00 per hour
We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.
Benefits of working as a Level 2 Audio-Visual Technician in Santa Clara, CA:
● Opportunity to Make a Difference
● Company offers career progression opportunities
● Competitive salary
Salary :
No CV Required
How to get there?
Your email job alert is now active!