P

Level 2 Desktop Support Technician

salary Salary :

$65,000 - 70,000 yearly

icon building Company : Peoplesharp
icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

Click to reveal the number of candidates who applied for this job.
icon loader
icon loader

Let AI Supercharge Your Job Hunt!

JobCopilot scans 500,000+ company career sites daily to find jobs for you

Never miss an opportunity Save hours by auto-filling applications forms Land more interviews with tailored applications
happy man
thunder iconActivate JobCopilot

Job Description - Level 2 Desktop Support Technician


Are you looking for a tight-knit company that provides best-in-class technology services? Connected Right, LLC is seeking a passionate and detail-oriented Level 2 Desktop Support Technician to join our dynamic in-office team. This is a fantastic opportunity to build your IT career in a fast-paced, client-focused MSP where your contributions truly matter. This is an on-site opportunity located in Arlington, TX.

We’ll Provide:

  • Collaborative Culture: Work with experienced professionals who value mentorship and teamwork
  • Career Growth: Opportunities to advance within a company that invests in your development
  • Meaningful Work: Help businesses stay secure, productive, and connected
  • Modern Tools: Use industry-standard platforms to deliver top-tier service
  • Competitive Salary: $65,000 - $70,000 depending on experience

What You’ll Do:

  • Handle escalated service tickets from Level 1, ensuring thorough troubleshooting before escalation to higher tiers
  • Resolve intermediate-level technical issues including software installation, workstation configuration, peripheral troubleshooting, network connectivity, and Microsoft 365 issues
  • Provide remote and onsite support as needed, maintaining a professional presence at client sites
  • Document all work thoroughly in the ticketing system, including steps taken, escalation notes, and resolution details
  • Assist with workstation deployments, system maintenance routines, updates, and peripheral setup
  • Follow MSP best practices around documentation, user communication, and troubleshooting methodology

Skills You’ll Need:

  • 2–4 years of experience in help desk or desktop support roles.
  • Strong understanding of Windows OS, Active Directory/Entra ID workflows, Microsoft 365 applications, and common productivity suites.
  • Ability to systematically troubleshoot and resolve technical issues across hardware, software, and basic networking.
  • MSP or multi-client environment experience strongly preferred.
  • Excellent customer service and communication skills.
  • Ability to handle challenging situations calmly and confidently.
  • Valid driver’s license and ability to travel to client sites.
  • CompTIA A+, Network+, and/or Microsoft 365 Fundamentals certifications preferred but not required

Ready to Apply?

Quick apply with your resume OR

Get a head start on the application process through our online portal here: https://www.ondemandassessment.com/o/JB-LL61QMBS6/landing?u=1182753 

Original job Level 2 Desktop Support Technician posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Share Job
Share Job

Auto-Apply to Desktop Support Technician Jobs with your AI JobCopilot

thunder icon Auto-Apply with AI

Similar Desktop Support Technician Jobs in the US

GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! Find the best jobs in the US, apply in 1 click and get a job today!

Mobile Apps

Copyright © 2026 Grabjobs Pte.Ltd. All Rights Reserved.