Level 2 IT Technician

Level 2 IT Technician

Why Digacore?

We’re a fast-paced, people-first MSP recently recognized as one of New Jersey’s Top Workplaces for 2026, with:
• Real career growth
• Autonomy to own projects and make decisions
• A collaborative culture (we back each other up — no egos)
• Paid certs, strong leadership support, and a team that genuinely enjoys building together

About the Role:

As a Level 2 IT Technician, you’ll handle escalated issues from Level 1 and take ownership of more complex technical problems across client environments. This role is hands-on and fast-moving—you’ll be troubleshooting, digging into root causes, and helping stabilize and improve systems. You’ll work across Microsoft environments, networking, and infrastructure, while partnering with internal teams to keep clients running smoothly. This is a strong fit for someone who’s ready to move beyond basic support and take on deeper technical responsibility.

What You’ll Do:

• Own and resolve escalated issues from Level 1 across servers, networking, and cloud environments


• Troubleshoot and support Windows Server, Microsoft 365, and Active Directory environments


• Manage user access, permissions, group policies and Intune policies


• Support and troubleshoot networking issues (LAN/WAN, VPN, connectivity, outages)


• Assist with firewall configurations and network security changes (port forwarding, ACLs)


• Handle file server and SharePoint permissions and access issues


• Troubleshoot DNS-related issues and maintain DNS records


• Monitor systems, investigate alerts, and ensure stability and performance


• Maintain clear and accurate documentation in ConnectWise and IT Glue


• Communicate directly with end users and clients, keeping issues moving and expectations clear


• Collaborate with internal teams to identify recurring issues and improve client environments

Job Qualifications:

• 3–5 years of hands-on IT support experience (MSP experience strongly preferred)


• Strong troubleshooting skills across Windows, Microsoft 365, and server environments


• Solid experience with Active Directory, DNS, and user/access management


• Working knowledge of networking fundamentals (VPNs, firewalls, WAN/LAN)


• Experience with RMM and PSA tools (ConnectWise is a plus)


• Ability to manage and prioritize multiple issues in a fast-paced environment


• Strong communication skills and a client-focused mindset


• Comfortable taking ownership and working through complex problems independently


• Experience with Intune or MDM tools, a plus


• Exposure to firewall configuration and network security, a plus


• Bachelor’s degree or relevant certifications (A+, Network+, Microsoft, etc.), a plus

Perks & Benefits:

• Nationwide medical, dental, life, and LTD insurance (we cover LTD + life 100%)


• Generous PTO + Mental Health Days


• 401(k) with company match


• HSA & FSA options


• Paid training & certification assistance


• $500 sign-on bonus


• Quarterly team events and career coaching


• Equal opportunity employer — veterans encouraged to apply

We are an Equal Opportunity Employer!