We are looking for a resilient Level 4 Data Center Technician to join our inspiring team at eXcell in Scottsdale, AZ.
Growing your career as a Full-Time Level 4 Data Center Technician is a terrific opportunity to develop exceptional skills.
If you are strong in project management, analysis and have the right mindset for the job, then apply for the position of Level 4 Data Center Technician at eXcell today!
At eXcell, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people.
We are currently seeking a talented Level 4 Data Center Technician to join our client’s team onsite in Scottsdale, AZ. The ideal candidate will have knowledge of Linux command line and the ability to run provided and documented commands through Sudo as well as the ability to run provided scripts in Linux environment, and work with output.
Duties and Responsibilities:
Standard PRD OS and H / W break-fix in an IT data center environment (production and pre-prod)
Monitor ticket queue for new tickets and assign as appropriate
Complete paperwork
Manage large scale installs of Linux or Windows servers in DC environment using OS provisioning tools such as Altiris or IPPF or PXE
Data Center Maintenance:
Proactive walkthrough for failed hardware
Physical audit of supported systems
Proper disposal of hardware and media following client guidelines
Manage incident & request tickets assigned to queue
Validate server(s) / task
Contact client for information / request downtime etc.
Diagnose problem, remotely if possible / on site if required – order parts as required
Repair / replace / configure as required within scope
Complete paperwork
Provide on call support
Answer pages within set amount of time
Landings:
Validate server(s) landing requirements
Contact client as required for information
Physical land of hardware in correct location
Build to proper configuration according to client requirements and cut sheet
Request tasks from required groups for additional services
Monitor tasks for completion or problems and escalate to appropriate parties to resolve
Update asset tracking system with server name, location, and owner
Decoms:
Validate server
Inform client of decom
Request decom tasks from required groups to remove server(s) from their services
Validate that dependent services have been halted
Power off and remove server(s)
Dispose of hardware as requested by owner
EC Design and Compute Specific Data Centers:
Proactive break / fix is based on pre-failure analysis (PFA) reports and compliance with target environment metrics concerning PFA under EC guidance
Training will be provided by EC for special tools
Require privileged access (equivalent to root or admin roles)
Support between campuses at sites as needed
Follow EC documented procedures and may be asked to document best known methods related to the EC procedures due to the document lifecycle and process evolution
Work with OEM vendors on warranty systems to provide appropriate hardware remediation and escort or supervise field support engineers when onsite as needed
May be required to perform hardware failure analysis and parts replacement for in-house hardware
Scheduling and other administrative aspects of appliance EOL and equipment move under EC guidance
BackUp / BAR Support:
Escalate unresolved issues to Tier 2 or 3 specialist or client BaR contacts
Coordinate tasks with other client techs
Physical installation of backup hardware
Install operating system on backup server hardware
Maintain client required training
Media Management:
Eject tapes from tape libraries in accordance with disaster recovery targets
Prepare and ship tapes to offsite storage vendor
Receive tapes from offsite storage vendor
Load tape libraries with tapes for Scratch Pool; new, returned expired, recalled for on-demand restores
Perform post-tape load processes on tape libraries
Recall tapes from offsite storage vendor
Manage on-site surplus tape inventory
Manage the tape lifecycle using backup and library software, and any third-party tools
Dispose of damaged or EOL tapes in accordance with client information security policies
Monitor and respond to media errors and tape alerts from backup software and tape libraries
Data Center (Dock-to-Rack) Light Equipment Handling:
Install and removal (and retrofitting server rack shelving)
Operate manual pallet jacks, manual and motorized server lifts, pallet banding, maneuver and move fully loaded pallets of material, heavy lifting or shifting of loads 40-200lbs with a buddy assistant
Schedule dock to DC goods receipt for all SC site data centers
Receive inventory equipment and keep items separated by order number or PO number during all handling stages including final in rack placement
Move items received form dock area to the data center assigned equipment staging
Hook up the power cables to the de-energized server (but do not plug into any live server rack PDU), dress and manage power cables as per DC manager's expectation
Sort and separate all miscellaneous spare parts as per assigned to the "save repository”
Manage, breakdown, and discard all packaging as per site corporate services recycling guidelines and locations
Stack and save all packaging material / pallets designated as "save and return to OEM vendor”
Coordinate / schedule pick with vendor and assist with moving and loading
Remove end-of-life hardware from server racks, strip racks of rails and PDUs
Reconfigure rack with new rails and PDUs
Remove EOL racks completely
Move or route de-energized power whips under computer room raised metal floor (typically 12”-24” high)
Re-arrange floor tiles to meet newly configured rows
Assist with maintaining / repairing HAE / CAE (Hot Aisle Enclosures / Cold Aisle Enclosures) vinyl curtains
Help maintain / manage power cable management
Row / rack labeling to include making and affixing labels to racks
General housekeeping of DC's (i.e. remove trash on floor, blown off labels, moving equipment to designed locations, etc.)
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.
Benefits of working as a Level 4 Data Center Technician in Scottsdale, AZ:
● Excellent benefits
● Professional Development Opportunities
● Leading Industry Pay
No CV Required
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