Level I Technician

Salary :

$20 - 35 hourly

Company : Teamlogic It

Job Type : Full Time

Niles, Il 60714

Number of Applicants

000+

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Job Description - Level I Technician

Benefits:

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Tuition assistance

Vision insurance

Wellness resources

Benefits/Perks

Career Advancement Opportunities

Competitive Compensation

People First Culture

Hands-On Opportunities to facilitate learning

Company Overview

TeamLogic IT of Niles is a customer service company that uses IT as a vehicle. We take great pride in serving our customers to the highest of standards. We also understand that if we want our customers to be taken care, we must take care of the team. We have an excellent team first culture that provides our staff with the tools needed to serve our customers.

Summary

The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support-related tickets, and ensure the satisfaction of the end-user, among other technical duties. IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels, and customers daily.

IT Technician I Responsibilities:

Provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.

Prioritize incidents and service requests according to defined processes to meet defined SLAs.

Use remote tools and diagnostic utilities to aid in resolving support requests.

Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.

Installing and configuring hardware and software components throughout various network infrastructure devices.

Install MSP and Client related software as needed.

Create, Modify, and Update knowledge based articles based on issues being seen.

Alert Senior Tech's to possible issues within an environmenet

Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.

Establishing good relationships with all departments and colleagues.

Ensuring company safety and security standards are met.

IT Technician I Requirements:

College diploma or university degree in the field of Computer Science and/or 2 years equivalent work experience.

Exceptional written and oral communication skills.

Experience with desktop operating systems including Windows 7, Windows 10, and Mac OS.

Experience with server operating systems including Server 2008, Server 2012, Server 2016 is a plus.

A Thirst for Knowledge and Eager to Learn are a Must

Active Directory knowledge a plus

NinjaOne RMM and Autotask PSA Experience a plus

Valid Driver License and ability to drive to customer locations when required.

Compensation: $20.00 - $35.00 per hour

We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.

Our growth isn’t measured in numbers, it’s an investment in aligning with the best talent.

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

We’re Committed to a People First Culture

Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

Original job Level I Technician posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Level I Technician

Job Description - Level I Technician

Our growth isn’t measured in numbers, it’s an investment in aligning with the best talent.

We’re Committed to a People First Culture

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