Level II North Houston Site Captain - Energetic Workplace

: Level II North Houston Site Captain Shift: Mon-Fri 8:00 am-4:00 pm Payrate: Salary $60,000 Primary Purpose and Function The Captain/Site Supervisor serves as SMSSI’s job-site “key point of contact” for Client and all Site-Assigned Security Professionals. The Project Manager is charged with ensuring contract compliance, staff supervision, and the day-to-day delivery of superior customer service. The Project Manager works closely with the SMSSI Branch office to ensure maximum efficiency at all levels. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Account Management Serve as SMSSI’s on-site “key point of contact” for Client and Site-Assigned Security Professionals.Ensure contract compliance, staff supervision, and day-to-day delivery of superior customer service.Work closely with vendor/distributor representatives to develop strong, collaborative working relationships.Provide in-service support to new and tenured customers, vendors, distributors, and contractors to ensure they understand applicable: Safety and Security Programs, Policies and Procedures, and/or Amenities and Services to further promote success for Client and SMSSI.Assist SMSSI Branch Management in execution of client contract; provide support during client start-up; support security planning, security assessments, security surveys, and day-to-day program management.Meet regularly with client representatives for status updates and full-circle communication to address actual or potential problems, issues, or concerns.Evaluate service quality and initiate applicable and approved corrective action plan within a timely manner.Oversee and coordinates with SMSSI management to ensure effective employee recruitment, selection, hiring, orientation, training, development, and retention of high caliber staff.Ensure that each staff member is treated with dignity and respect; plan, assign, and direct work; coach and mentor employees, and conduct employee disciplinary actions as deemed appropriate.Maintain a positive, professional environment in full compliance with applicable laws, rules, regulations, policies, and procedures; and ensure that subordinate staff understand and comply with applicable laws, rules, regulations, policies, and procedures.Prepare and coordinate staffing schedules in collaboration with line management as necessary; ensure that scheduling is handled effectively to meet client requirements while controlling labor costs.Review security officer reports to verify post orders and client directives have been satisfactorily followed.Conduct scheduled and unscheduled site visits to monitor the efficacy of the overall security services program.Provide daily, weekly, and monthly reports and requisite status updates as per Company policy. Administrative Management Ensure the Post Order Manual, New-Hire Training, and On-Going Training and Development Programs are current and effective.Manage and maintain assigned equipment and supplies.Review daily activity reports/ incident reports and conduct applicable investigations and follow-up as required or requested.Coordinate and/or assist with law enforcement, fire department, and other city services as required or requested.Administer and maintain employee time and attendance programs via remote computer application.Maintain master schedules to ensure alignment with operational changes.Ensure new-hire employee and termination/transfer data is recorded and reported.Ensure financial goals are managed in compliance with and within budget.Field calls and electronic messages from clients and employees and resolves and/or forwards to proper staff for expedient resolution.Assist with general administrative functions (Human Resources, Administration, and Operations) as needed or as directed by Client or SMSSI Branch Office. Attend Client, Branch, Regional, and/or Corporate meetings, classes, and training seminars as appropriate and necessary. GENERAL REQUIREMENTS Education and Experience Bachelor’s Degree or Associate’s Degree preferred.Three (3) years of responsible experience in the security industry and/or business management, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.Additional relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education.Computer Literacy (proficiency as applicable to the job).Effective communication skills, both verbal and written. Competencies (Demonstrated through Experience, Training, and/or Testing) Must be able to meet (and continue to meet) any/all applicable city, state, federal, and jurisdictional licensing requirements for a security professional.Must be able to meet and continue to meet requirements for specific skills, certifications, or authorizations specified for the assigned account(s).Applicable knowledge within the field of private security, to include: operations, policies, and procedures.Applicable experience in leading, managing, and/or supervising people.Skilled in staff supervision to include delegating, assigning work, and providing training and discipline.Ability to provide team direction and motivation that fosters top quality performance.Knowledgeable (basic understanding) of applicable security and safety devices and controls.Ability to track and maintain schedule assignments.Ability to maintain professional composure when dealing with unusual circumstances.Proficiency in the use of a computer and applicable software/software applications.Effective planning and organizing skills.Effective oral and written communications skills.Strong customer service and service delivery experience.Ability to interact effectively at various social levels and across diverse cultures.Ability to be an effective leader and member of project teams.Ability to take initiative and achieve results.Ability to carry out multiple assignments concurrently.Ability to readily adapt to change during times of local, city, state, or national disaster and/or emergency. Required Certifications / LicensesValid driver’s license.Current or capable of acquiring applicable automobile insurance.Current or capable of acquiring a Guard Card/Certification/License/Permit as may be required by jurisdictional law.Successful completion of a Criminal, Credit, and Motor Vehicle background check.Successful completion of other applicable Client, SMSSI, or jurisdictional requirements. Working Conditions (Physical/Mental Demands) With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions of the job. In addition to other demands, fundamental demands may include but are not limited to: Maintain composure in dealing with authorities, executives, clients, staff, and the public; occasionally under conditions of ur As a leading provider of Contract Security Services, St. Moritz Security Services, Inc. offers a comprehensive benefits package which includes, but is not limited to: Medical Insurance Dental Programs Vision Programs Paid Vacations Worked Holiday Pay Premium 401(k) Retirement Plan Life ,Accident & Disability Insurances Basic & Advanced Training & Development Employee Referral & Incentive Awards We offer an attractive compensation package including competitive hourly wage, benefits, 401(k), training and opportunities for advancement. TX #B14072 St. Moritz Security Services, Inc. is an Equal Opportunity Employer M/F/D/V. We welcome all veterans and retirees. Visit our Facebook Link for an Overview of St. Moritz! https://www.facebook.com/StMoritzSS/videos/369308581707588/ Physical/Mental Requirements and Working EnvironmentWhile performing the duties of this job, the employee is regularly required to use both hands, is frequently required to stand, sit, stoop, talk, and hear (communicate verbally in person and via telephone and/or applicable two-way radio equipment) and must be able to read computer screens, correspondence, and reports in English.Must be able to write handwritten reports in the field in clear, legible English.The employee must be able to constantly walk with both legs, stand or walk for entire shift, and constantly reach with both hands and arms. May be required to drive a vehicle, golf cart or bicycle, so must be physically fit and able to pass company driving/bike handling tests. The employee may occasionally lift and/or move up to 40 pounds. Must be able to climb stairs, ladders, or ramps on a Primary Purpose and Function The Captain/Site Supervisor serves as SMSSI’s job-site “key point of contact” for Client and all Site-Assigned Security Professionals. The Project Manager is charged with ensuring contract compliance, staff supervision, and the day-to-day delivery of superior customer service. The Project Manager works closely with the SMSSI Branch office to ensure maximum efficiency at all levels. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Account Management Serve as SMSSI’s on-site “key point of contact” for Client and Site-Assigned Security Professionals.Ensure contract compliance, staff supervision, and day-to-day delivery of superior customer service.Work closely with vendor/distributor representatives to develop strong, collaborative working relationships.Provide in-service support to new and tenured customers, vendors, distributors, and contractors to ensure they understand applicable: Safety and Security Programs, Policies and Procedures, and/or Amenities and Services to further promote success for Client and SMSSI.Assist SMSSI Branch Management in execution of client contract; provide support during client start-up; support security planning, security assessments, security surveys, and day-to-day program management.Meet regularly with client representatives for status updates and full-circle communication to address actual or potential problems, issues, or concerns.Evaluate service quality and initiate applicable and approved corrective action plan within a timely manner.Oversee and coordinates with SMSSI management to ensure effective employee recruitment, selection, hiring, orientation, training, development, and retention of high caliber staff.Ensure that each staff member is treated with dignity and respect; plan, assign, and direct work; coach and mentor employees, and conduct employee disciplinary actions as deemed appropriate.Maintain a positive, professional environment in full compliance with applicable laws, rules, regulations, policies, and procedures; and ensure that subordinate staff understand and comply with applicable laws, rules, regulations, policies, and procedures.Prepare and coordinate staffing schedules in collaboration with line management as necessary; ensure that scheduling is handled effectively to meet client requirements while controlling labor costs.Review security officer reports to verify post orders and client directives have been satisfactorily followed.Conduct scheduled and unscheduled site visits to monitor the efficacy of the overall security services program.Provide daily, weekly, and monthly reports and requisite status updates as per Company policy. Administrative Management Ensure the Post Order Manual, New-Hire Training, and On-Going Training and Development Programs are current and effective.Manage and maintain assigned equipment and supplies.Review daily activity reports/ incident reports and conduct applicable investigations and follow-up as required or requested.Coordinate and/or assist with law enforcement, fire department, and other city services as required or requested.Administer and maintain employee time and attendance programs via remote computer application.Maintain master schedules to ensure alignment with operational changes.Ensure new-hire employee and termination/transfer data is recorded and reported.Ensure financial goals are managed in compliance with and within budget.Field calls and electronic messages from clients and employees and resolves and/or forwards to proper staff for expedient resolution.Assist with general administrative functions (Human Resources, Administration, and Operations) as needed or as directed by Client or SMSSI Branch Office. Attend Client, Branch, Regional, and/or Corporate meetings, classes, and training seminars as appropriate and necessary. GENERAL REQUIREMENTS Education and Experience Bachelor’s Degree or Associate’s Degree preferred.Three (3) years of responsible experience in the security industry and/or business management, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.Additional relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education.Computer Literacy (proficiency as applicable to the job).Effective communication skills, both verbal and written. Competencies (Demonstrated through Experience, Training, and/or Testing) Must be able to meet (and continue to meet) any/all applicable city, state, federal, and jurisdictional licensing requirements for a security professional.Must be able to meet and continue to meet requirements for specific skills, certifications, or authorizations specified for the assigned account(s).Applicable knowledge within the field of private security, to include: operations, policies, and procedures.Applicable experience in leading, managing, and/or supervising people.Skilled in staff supervision to include delegating, assigning work, and providing training and discipline.Ability to provide team direction and motivation that fosters top quality performance.Knowledgeable (basic understanding) of applicable security and safety devices and controls.Ability to track and maintain schedule assignments.Ability to maintain professional composure when dealing with unusual circumstances.Proficiency in the use of a computer and applicable software/software applications.Effective planning and organizing skills.Effective oral and written communications skills.Strong customer service and service delivery experience.Ability to interact effectively at various social levels and across diverse cultures.Ability to be an effective leader and member of project teams.Ability to take initiative and achieve results.Ability to carry out multiple assignments concurrently.Ability to readily adapt to change during times of local, city, state, or national disaster and/or emergency. Required Certifications / LicensesValid driver’s license.Current or capable of acquiring applicable automobile insu