Lexus Technology Consultant/Service Concierge

At Lexus Carlsbad, we're seeking a motivated individual to join our team as a Lexus Technology Consultant / Service Concierge. This entry-level position serves as a gateway to a rewarding career in automotive service, with the potential to advance into a Service Advisor role. You'll be the first point of contact for guests seeking assistance with their vehicle's technology and service needs, providing a unique opportunity to gain hands-on experience in the automotive service industry while delivering exceptional customer experiences.

What We Offer:

• Excellent Culture


• Advancement opportunities!!


• Medical, Dental, and Vision Plan


• Company-paid Life Insurance


• 401(k) savings plan and matching program


• Paid Vacation


• Tuition Reimbursement

Key Responsibilities:

• Assist guests with Lexus vehicle technology, providing demonstrations and troubleshooting support.


• Manage incoming calls on the service hotline, addressing inquiries and scheduling appointments.


• Support loaner desk operations, ensuring seamless vehicle transitions for guests.


• Serve as a valet on the service drive when needed, ensuring timely and courteous service.


• Provide shuttle services to guests as required.


• Collaborate with Assistant Service Consultants to streamline service operations.


• Develop expert-level knowledge of Lexus vehicle features and technology.


• Troubleshoot and resolve customer concerns related to vehicle technology.


• Maintain a professional appearance and adhere to company standards.


• Perform other duties as assigned to support dealership operations.

Qualifications:

• High school diploma or equivalent; 1–2 years of automotive experience preferred.


• Strong customer service skills with the ability to identify and address guest needs.


• Excellent verbal and written communication skills, with attention to detail.


• Proficiency in computer applications; experience with Reynolds and Reynolds software is a plus.


• Valid driver’s license with a clean driving record, supported by insurance.


• Alignment with company values: Integrity, Teamwork, Innovation, Respect, and Excellence.

We are an EOE/M/F/D/V Employer and support a drug-free workplace