Liaison Package Handler

• Provide in‑person, verbal and written assistance to residents with package‑related questions or issues
  
• Log newly delivered packages into the property’s automated package management system
  
• Ensure all packages are promptly scanned into the Luxer One software system
  
• Label, sort, and organize packages to maintain a clean, easy‑to‑navigate package room
  
• Identify aging or unclaimed packages and email residents with pickup reminders, including notice of return‑to‑sender deadlines for stale packages (typically 48 hours, depending on property policy)
  
• Confirm return‑to‑sender pickups when required
  
• Serve as the primary on‑site liaison between the property team and Luxer One support
  
• Perform light maintenance or troubleshooting on package room or locker systems
  
• Conduct scheduled audits of package rooms and lockers (weekly or monthly, depending on property size)
  
• Occasionally support outreach efforts, such as visiting prospective properties for audits or informational drop‑offs
  
• Work independently and represent Luxer One professionally as the primary or sole liaison at assigned sites
  
• Deliver select packages directly to residents’ doors (60 lbs limit)*
  

Requirements

• 1–2 years of customer service experience in a client -facing role
  
• Reliable transportation, such as a personal vehicle or access to public transit; ideally, you live in or near the designated service area
  
• Comfort using technology, including digital package management systems and an iPad
  
• Strong organizational and problem‑solving abilities
  
• Clear written and verbal communication skills
  
• Ability to perform regular physical activity, including lifting and arranging packages—some of which may be bulky—within legal guidelines and maneuvering safely within storage areas
  
• Ability to sit and stand for extended periods
  
• At least 18 years old
  
• Willingness to perform additional duties as assigned; responsibilities may evolve based on business needs
  

Benefits

• Opportunities for growth: We’re committed to developing our team. Last year, 42% of our employees earned promotions through mentorship, cross‑training, and new challenges.
  
• A culture that celebrates you: As “Luxens,” we value diverse perspectives and experiences. Our inclusion programs create space for connection, learning, and shared purpose.
  
• 401(k) with employer match
  
• Accrued PTO to relax, recharge, and rest
  
• Accrued Paid Sick Leave
  
• Uniform and equipment provided