Liaison Transition of Care Coordinator

\n \n\n Liaison Transition of Care Coordinator\n\n \n \n\nGeneral Summary/Responsibilities:\n\nThe Liaison Transition of Care Coordinator is responsible for coordinating/scheduling follow up appointments with their PCP/health care provider for patients discharged from a hospital. The Liaison Transition of Care Coordinator will discuss appointment options with the patient and/or caregivers to ensure the patient is scheduled for a hospital follow up appointment within 7 days of discharge. The visit will be scheduled in Epic and placed on the patient\u2019s AVS. The Liaison Transition of Care Coordinator will help arrange for home care including durable medical equipment, as well as, discharge medications as needed. The Liaison Transition of Care Coordinator is responsible for the communication of new programs and home care services to hospitals, physicians, staff and patients. The Liaison Transition of Care Coordinator is responsible for obtaining necessary signature from patients on home care choice and sales/delivery durable medical equipment tickets and communicating pertinent safety aspects of equipment to patient upon delivery. The Liaison Transition of Care Coordinator will provide administrative support for the Liaison department as needed. \nDimensions: \nEnsures hospital follow up appointments are scheduled within 7 days for assigned discharged patients. Ensures services are arranged for patients requiring home care services and durable medical equipment. Responsible for executing strategies identified as priorities by the organization. Actively educates hospital and physician staff in programs and services. Regularly problem solves and communicates opportunities for service enhancement to manager. Provide support to Liaison department and Care management department as needed. Support with non-clinical Liaison department items. \n \n\n \n\n \n\nQualifications\n\nEducation\n\nMinimum Level of Education Required: High School completion / GED \n \nAdditional requirements: \n\uf0a7 Type of degree: N/A \n\uf0a7 Area of study or major: N/A \n\uf0a7 Preferred educational qualifications: N/A \n\uf0a7 Position specific testing requirement: N/A\n\nLicensure/Certification/Registration\n\nN/A \n\nExperience\n\nMinimum Level of Experience Required: 1 - 3 years of job-related experience \nPrior job title or occupational experience: N/A \nPrior specific functional responsibilities: N/A \nPreferred experience: One year experience in clinical/ medical setting. Home health experience preferred. \nOther experience requirements: Previous Customer Service experience \nKnowledge/Skills\n\n\uf0a7 Self-directed \n\uf0a7 Results oriented \n\uf0a7 Dresses and presents self professionally. \n\uf0a7 Remains current on professional and competitive developments in the home care arena. \n\uf0a7 Strong oral and writing communication skills required \n\uf0a7 The incumbent should be a highly motivated individual with strong speaking, writing and documentation skills. \n\uf0a7 Excellent Communication skills and customer service. \n\uf0a7 The incumbent should be willing and able to actively engage physicians and staff to inquire about patients appropriate for programs and services. \n\uf0a7 The incumbent should have the tenacity and motivation to recognize and solve problems. \n\uf0a7 Strong problem solving skills required \n\uf0a7 Strong organizational skills and time management \n\uf0a7 Positive and enthusiastic communicator with Physicians/Hospital Staff and patients. \n\uf0a7 Possesses ability to work in uncomfortable and confrontational situations \n\uf0a7 Actively assists in building relationships with physicians and hospital staff \n\uf0a7 Must be capable of bending, stooping, lifting and carrying up to ten lbs. \n\uf0a7 Must be able to endure repetitive walking throughout the hospital facility. \n\uf0a7 Working knowledge of medical terminology preferred \n\uf0a7 Previous home health experience preferred\n\n \n\nThe above duties and responsibilities may be essential job functions subject to reasonable accommodations. All job requirements listed include the minimum knowledge, skills, and/or ability deemed necessary to perform the job proficiently. This job description is not to be constructed as an exhausted statement of duties, responsibilities, and requirements. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodations.\n