Library Aide - Summer

Description

Position: Library Aide – Summer

Status: Non-Exempt

Range: $12.50

Reports to: Circulation Supervisor

Supervises: None 

About Us:

Portage District Library is a hub of learning and social connection, with constantly evolving collections, programs, and services. Portage District library is committed to advancing an inclusive environment that celebrates and respects all races, religions, orientations, genders, political philosophies, backgrounds, ages, and cultures.

Job Summary:

This is a temporary position beginning June 1 and ending August 31. Incumbents in this position are expected to sort returned material according to classification code and return material to the shelves, files or other designated areas as required. Library Aides will monitor shelving and other areas to verify that material is displayed in its correct order according to Library standards. Incumbents will also assist professional library staff with inquiries and refer patrons to professional library staff when needed.

Essential Job Functions:

1. Customer Support

• Create a welcoming environment.
• Communicates courteously and promptly in face-to-face interactions with the public.
• Assisting patrons in person and over the phone by answering questions and helping them navigate the library and answer questions. 
• Refers patrons to professional library staff when needed.

2. Paging Aid

• a. Sorting carts into alphabetical or numerical order based on collection 
• b. Placing books in order on shelves alphabetically or numerically based on collection.
• c. Straighten and clean shelves 
• d. Shelf reading to ensure that books are in correct order
• e. Sorts and shelves returned material according to classification code and need for repair, and return them to shelves, files or other designated storage area.
• f. Sorts and shelves new material.

3. Using Office Technology

• Operating a computer utilizing a Windows operating system.

Requirements

Knowledge, Skills and Abilities:

1. Ability to communicate effectively in written and oral form.
2. Ability to function independently, have flexibility and the ability to work effectively with clients, co-workers and others.
3. Ability to perform detailed work in a highly detailed manner.
4. Ability to handle multiple projects and assign priorities.
5. Must be able to read, write and understand the English language.
6. Must be able to operate office equipment including management tools (Windows applications, databases, etc.).
7. Ability to operate a variety of library equipment including a computer, and copy machine.
8. The ability to bend, crouch, lift, stand for extended periods of time, and push heavy carts and bins.
9. Visual acuity and physical skills necessary to retrieve library materials from shelves and storage areas, maintain library materials and operate equipment. The incumbent is required to have the physical ability to push/pull fully loaded book carts and lift/carry materials weighing up to 40 pounds.

Working Conditions:

1. Generally, will work within a normal office environment with minimal discomfort due to extreme temperatures, dust, and noise.
2. Job requires sitting, standing, walking, pushing, bending, reaching, lifting, stooping, kneeling, and crouching. Some activities are of a repetitive nature.
3. Employees may interact with the public or staff in interpreting and enforcing library policies and procedures. At times, this may include personally challenging situations with disgruntled individuals. 
4. Ability to work a variety of hours within normal operations including evenings and both weekend days. Applicants will work max 20 hours per week.

Education, Experience and Training:

1. Experience in customer service setting.
2. Experience in a library related setting. (Preferred).
3. Basic experience with mobile applications, online tools, and new and emerging technologies.
4. Working knowledge and understanding of the principles, methods, and practices of public library operations. 
5. Firm knowledge of the policies and procedures of Portage District Library. 
6. Knowledge of available circulating materials and basic reference sources. 
7. Working knowledge of public library computer hardware and software operations (e.g., on-line and CD-ROM databases) and how to access and search for them. 
8. Must be at least 16 years of age at time of employment.