Library Assistant

Summary:

The Library Assistant is responsible for all public service operations including answering telephones, working the circulation and reference desks, making new library cards. checking in/out of library materials and assisting patrons with technology.

Qualifications:

High School Diploma and customer service experience is preferred. The successful applicant needs to be friendly, outgoing, motivated, and committed to providing excellent customer service in a public library environment.  Arkansas driver's license is required.

Required Knowledge, Skills and Abilities:

• Computer literacy and willing to learn new technologies


• Knowledge of popular reading materials, movies, and music


• Must like working with people and be able to cooperate with all staff


• Must possess the temperament and good judgment to effectively work with the general public and patrons, some of whom may be unreasonable at times


• Accuracy in clerical skills like data entry and barcode scanning


• Excellent telephone etiquette 


• Position requires walking and standing for long periods. Requires light lifting and carrying of up to 40 pounds.


• Ability to work a flexible schedule, including evenings and Saturdays


• Must like working with people of all ages.


• Maintains professional relationships with co-workers and supervisor while utilizing excellent communication skills.

• Maintains professional relationships with co-workers and supervisor while utilizing excellent communication skills.

Responsibilities:

• Provides outstanding customer service to patrons of all ages.


• Passport and Notary certification required. (can be obtained in first 90-days)


• Provides technology and computer assistance to adult and youth patrons


• Checks materials in and out using barcode scanner and RFID system


• Registers patrons for new library cards and enters data into system accurately and efficiently


• Assists patrons in locating materials and provides reader’s advisory assistance


• Helps patrons with a wide variety of computer tasks.


• Continuously learns new and changing technology


• Familiarizes self with library policies and adheres to them


• Answers Hoopla and Kanopy questions, while assisting with set up.


• Monitors patron behavior and enforces library code of conduct; alerts manager.


• Shelves materials.


• Answers telephone and assists patrons with renewals, lost items, and materials or services questions.


• Handle voter registration.


• Other duties as assigned.