Licensed Clinical Supervisor - OP Clinical

The Clinical Supervisor is responsible for assisting the Executive Director and Clinical Director managing the clinical staff. This role consists primarily of supervising case managers and peer support staff, training, tracking, engaging, and following up about client attendance and participation in clinical services. The Clinical Supervisor assists in gathering clients for scheduled sessions, creates and manages client’s group and individual session schedules, adjusts schedules based on clients’ external appointments and conflicts, assists in scheduling and transportation for external services, and implements appropriate client incentives or consequences. This role works closely with Clinical Director and management and assists in monitoring company compliance with offering scheduled services, team productivity and other KPIs. The primary focus of this position is to assist clients in accessing services and to increase client compliance. 

 Responsibilities

· Responsible for hiring, training, orientation and daily supervision of case management and peer support staff

· Maintain a schedule of all offered services and rosters including groups, individual counseling, individual CM meetings, peer support groups and CM groups 

· Actively create and revise clients’ schedules as needed, coordinating with the direct service providers

· Track all client attendance and compliance

· Identify and intervene after each client absence and/or patterns of absences

· Assist SMI clients, or others who struggle with attendance, with getting to their scheduled session

· Track external client appointments as a tool for scheduling and monitoring compliance

· Assist clients with meeting with their case manager to schedule external appointments and transportation to avoid scheduling conflicts

· Coordinate the approval and implementation of make-up sessions 

· Administer client incentives and consequences for compliance with program expectations

· Track and coordinate the completion of client milestones including initial assessments, transition board and discharge planning

· Collaborate closely with clinical and operational management to ensure all expected services are offered and client programmatic needs are addressed

· Use an empathetic and trauma informed approach in client interactions

· Assess client progress, needs and barriers in each interaction and coordinate as indicated

· Secure client information per HIPAA standards

· Attend training as requested

· Attend clinical meetings, oversight and interdisciplinary team meetings as requested

· Collaborate with the interdisciplinary team throughout the day including tech staff and leadership to ensure the best client care, and open, frequent communication

· Intervene with de-escalation, empathy and emergency response protocol as needed in crisis and emergency situations

· Identify and report ongoing maintenance and safety issues at facility

· As part of Axiom Care’s commitment to Culturally and Linguistically Appropriate Services (CLAS), this position supports efforts to provide inclusive and accessible translation services for clients. Responsibilities may include participating in CLAS-related training, supporting language access initiatives, and promoting cultural sensitivity in day-to-day operations.

· Perform other related tasks and projects as assigned by management

Supervisory Responsibilities

· Accomplishes human resource objectives for the clinical team by selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising job contributions; recommending compensation actions; adhering to policies and procedures.

Who is Axiom Care?

Axiom Care is a Phoenix-based provider of substance use treatment and recovery housing. Dedicated to transforming lives, Axiom Care serves financially vulnerable and justice-involved individuals, creating a pathway to a brighter future.

Axiom Care offers comprehensive services encompassing multiple levels of care, including drug and alcohol detoxification, residential treatment, intensive outpatient treatment, medication assisted treatment, supportive housing, integrated care, and re-entry support. Axiom Care is accredited by the Joint Commission and licensed with all seven AHCCCS insurers.

What we offer?

Medical, Dental, and Vision

Employee Assistance Program

Group Term Life/Voluntary Term Life/AD&D/Short Term Disability/Voluntary Accident Coverage

401(k) Savings Plan

Tuition Reimbursement

PTO and Sick Time

· Proficiency in computer applications and electronic medical record systems.

· Advanced skill using Microsoft Office Suite or related software.

· Ability to communicate effectively with clients, their loved ones and professionals.

· Ability to make sound decisions in emergency situations.

· Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

· Ability to define problems, collect data, establish facts, and draw valid conclusions.

· Working knowledge of twelve step programs of recovery and the purpose of counseling

· Good communication skills

· Ability to work independently

· Strong time management and organizational skills

· Active CPR and First Aid certification required (may be provided by Axiom).

Qualification Requirements

· At least 2 years of experience working in behavioral health and administration

· At least 2 years of supervisory experience 

· Masters’s degree required

· Strong computer skills required, experience with electronic medical records preferred.

· Arizona Board of Behavioral Health licensed or licensed eligible within specified timeframe of hire. 

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee will be sitting for long periods of time. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 30 pounds and occasionally lift and/or move up to 50 pounds.

Disclaimer

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions