Great Park Insurance Services
Licensed Insurance Representative
Great Park Insurance is seeking an experience Customer Service Representative (CSR) to join our office. We will rely on you for delivering service in a courteous, professional, and efficient manner, while interacting with customers and insurance agents. This individual will further be responsible for administrative tasks and maintain client documentation. The ideal CSR is friendly, upbeat, professional, and dependable.
Position - Full Time
Hours - 8:30am to 5:00pm, Monday through Friday
Responsibilities:
-Support incoming calls and emails from customers.
-Handle basic coverage questions, assist with enrollment, premium inquiries, and cancellation requests.
-Respond to questions and requests from clients/customers/agents quickly and accurately.
-Record details of all customer interactions including requests, inquiries, comments, complaints and then record details of actions taken.
-Retrieving and responding to voicemails and emails.
-Keep a clean, neat and organized workstation
-On time daily
Required Competencies:
-Insurance customer service experience required.
-Exceptional listening skills with the ability to handle difficult and detailed inbound/outbound calls.
-Ability to multi-task between various software programs.
-Problem solving and problem resolutions skills.
-Proficient typing skills to type complete, accurate and thorough notes in customer files.
-Computer skills should include Microsoft Excel, Word, Outlook.
-Communicate and write clearly and in a professional manner (telephone, email, and in person).
-Must be able to work quickly and efficiently.
-High school diploma/GED.
-Valid California P&C Insurance License (Required)
Benefits: After 90 days
Experience:
-Customer Service: 1 year (Required)
-Insurance: 1 year (Required)
Job Type: Full-time
Salary: $50,000-$75,000 (DOE)
Job Type: Full-time
Salary: $50,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
Experience:
- Insurance: 1 year (Preferred)
License/Certification:
- Personal and casualty license (Required)
Work Location: In person
Great Park Insurance was built to serve the community by helping families protect what they’ve worked so hard to build. Serving in the United States Marine Corps (1998-2002), Daniel has a “Mission Accomplishment” mindset and a commitment to protecting his clients. Starting his career in the insurance industry in 2007 and opening Great Park Insurance in Irvine, CA, the primary focus has always been to be a valuable resource and serve the community.
Great Park Insurance features a variety of services such as Auto, Home, Business, Life and Health insurance policies. We believe every family is unique and can tailor policies to meet their specific, individual needs.
As the highest rated agency in the country, Great Park Insurance has graced the covers of notable insurance magazines such as Rough Notes (May 2021) and The Last Agent Standing (2020). Rainy days strike at any moment and no one knows better than us.
Salary :
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