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Licensed Customer Service Representative

salary Salary :

$40,000 - 60,000 yearly

icon building Company : Kimberlee Bendeck Dykes
icon briefcase Job Type : Full Time
icon geo-alt Santa Ana, Ca 92704

Job Description - Licensed Customer Service Representative



Benefits:


  • Mon - Fri Schedule

  • Medical Insurance

  • 401(k)

  • Bonus based on performance

  • Dental insurance

  • Paid time off

  • Training & development

  • Tuition assistance

  • 401(k) matching

  • Flexible schedule

  • Health insurance

  • Opportunity for advancement

  • Vision insurance




As a Licensed Customer Service Representative, you will be the first point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive customer experience.
 
Hourly pay with the availability of monthly commission / bonus opportunity. Benefits after our waiting period such as medical, dental, vision, 401k and a great Paid Time Off Package. Our Team is wonderful, and we have a brand-new office environment.

Bilingual in Spanish - good verbal and written is a requirement of the position. If interested, Please APPLY TODAY!

Responsibilities:
- Support customers through various communication channels including phone, email and in person
- Resolve customer complaints with patience and professionalism
- Perform data entry tasks accurately and efficiently
- Provide information about products and services
- Post purchase review with client
- Renewal calls and Policy changes
- Assist with office tasks as needed
- Identify and act on cross sell opportunities within the current book of business on a proactive basis

Requirements:
 -Must carry Personal Lines Insurance License
 - Excellent Communication/ interpersonal skills to interact with customers professionally (in person and remotely) 
 - Bilingual in Spanish - good verbal and written is a requirement of the position.
 - Updates all client data and client notes on computer CRM system daily
 - Experience in the insurance field for two or more years is ideal
 - P&C Insurance License or Personal Lines Insurance License (Ideal, not required)
 - Confident, self-starter who works well independently.
 - Ability to analyze and solve customer problems effectively
 - Be able to work a full work week of 40 hours in office - our office hours are 8:30am-5:00pm in Santa Ana.



Compensation: $40,000.00 - $60,000.00 per year








The agency staff opportunity is not an employment opportunity directly with Allstate Insurance Co.; but rather employment as a staff member with Allstate Exclusive Agents, who are independent contractors. ® 2021 Allstate Insurance Co.



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About the Company

Kimberlee Bendeck Dykes

Get an online insurance quote for quality coverage in the blink of an eye. Allstate offers insurance for your car, home, rental, motorcycle and more.

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