Licensed Insurance Customer Service Representative

Company : American Family Insurance

Job Type : Full Time

Denver, Co 80221

Number of Applicants

000+

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Job Description - Licensed Insurance Customer Service Representative

Benefits:

Bonus based on performance

Competitive salary

Opportunity for advancement

Training & development

Responsibilities:
- Provide exceptional customer service to clients via phone, email, and chat
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Assist customers with product information, pricing, and order placement
- Resolve customer complaints or issues by investigating the problem and providing appropriate solutions
- Perform data entry tasks accurately and efficiently
- Upsell products or services to customers when applicable
- Conduct outbound calls to follow up with customers or provide additional information

Experience:
- Previous experience in a customer service role is preferred
- Bilingual in English and Spanish is a MUST!
- Excellent phone etiquette and communication skills
- Strong data entry skills with attention to detail
- Ability to handle difficult or irate customers with professionalism and empathy

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type: Full-time

Salary: $24.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

On-the-job training

Experience level:

1 year

Shift:

8 hour shift

Weekly day range:

Monday to Friday

Work setting:

In-person

Office

Language:

Spanish (Required)

License/Certification:

Property & Casualty License (Required)

Compensation: $24.00 per hour

Join Our Team. Bring Your Dreams.

We are looking for Team Members to be Sales Specialists, Family Risk Advisors and Customer Service Reps.

Team Member Career

Are you passionate about making a positive difference and having a meaningful impact on the lives of people in your community? We are always seeking talented, motivated individuals to join our team.

This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.

Original job Licensed Insurance Customer Service Representative posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Licensed Insurance Customer Service Representative

Job Description - Licensed Insurance Customer Service Representative

Join Our Team. Bring Your Dreams.

Team Member Career

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