Licensing Coordinator (Telehealth)

Summary: 

Anova Care, a provider of home care and home health services, is looking for a detail-oriented and organized Licensing Coordinator to assist with processing licensing applications. The ideal candidate will handle the distribution of paper applications, track the progress of applications, and ensure that licensing documentation is processed accurately and efficiently while maintaining compliance with relevant privacy laws, including HIPAA. The Licensing Coordinator will work closely with applicants, team members, and management to ensure smooth and compliant licensing operations.

Key Responsibilities:

Mailing & Distribution:

• Prepare, print, and mail paper applications to individuals or businesses applying for licenses.
• Ensure timely delivery of documents and track mailings to ensure all applicants receive the necessary paperwork.
• Respond to applicants' inquiries regarding mailed forms, instructions, or documentation.

Application Processing:

• Review and process incoming paper applications for completeness and accuracy.
• Verify that all required documentation is included and escalate incomplete applications as needed.
• Input data from paper applications into the database or system for further processing.
• Assist applicants with questions or concerns regarding the completion of forms.

HIPAA Compliance:

• Ensure all sensitive personal and health-related information included in licensing applications is handled in accordance with HIPAA privacy and security regulations.
• Safeguard the confidentiality and integrity of applicants' information throughout the licensing process.
• Participate in regular HIPAA training and stay updated on compliance best practices.

Record Keeping & Documentation:

• Maintain organized records of all licensing applications, both digital and paper files, ensuring secure storage and access.
• Track and update the status of applications in a timely manner.
• Ensure that all documents are filed properly and are easily retrievable when necessary.
• Maintain the integrity and confidentiality of applicant data in accordance with company policies and HIPAA requirements.

Communication

• Provide regular updates to applicants on the status of their applications.
• Communicate effectively with team members and supervisors about any issues or delays in the application process.
• Work with regulatory bodies or other agencies when necessary to clarify licensing requirements or status.
• Other Administrative Duties:
• Assist with any other administrative or clerical tasks as needed, such as preparing reports or responding to email inquiries.
• Stay informed about changes in licensing laws, policies, and regulations.

Qualifications:

• High school diploma or equivalent; Associate’s or Bachelor’s degree preferred.
• Proven experience in administrative support or a similar role, preferably in licensing or regulatory environments.
• Strong attention to detail and ability to manage paperwork efficiently.
• Proficient in Microsoft Office Suite (Word, Excel, etc.) and data entry.
• Excellent written and verbal communication skills.
• Strong organizational skills and ability to prioritize tasks effectively.
• Ability to maintain confidentiality and handle sensitive information appropriately, with a strong understanding of HIPAA regulations.
• Customer service-oriented with the ability to respond to inquiries professionally and promptly.

Preferred Qualifications:

• Previous experience in licensing or regulatory compliance.
• Familiarity with licensing software or databases.
• Knowledge of HIPAA compliance and experience handling protected health information (PHI).
• Knowledge of the specific licensing requirements relevant to the industry.

Work Location: Remote

Anova Care Benefits:

• Salary: $50.00 - $70.00 per point
• Mileage reimbursement

Hours: Monday – Friday, weekends as needed. Shifts available include mostly daytime with evening or weekend shifts possible.

Work Type: Remote

Job Types: Full-time, Part-time

Pay: $50.00 - $70.00 per hour

Benefits:

• Medical, dental, vision
• 401k matching
• Unlimited PTO with minimum days
• Paid parental leave
• Remote work stipend
• Annual Learning Stipend
• HSA & FSA
• Voluntary Life, Accident, Hospital, and Critical Illness Insurance

Medical Specialty:

• Home Health