Licensing Specialist - Bilingual English/Spanish Encouraged

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Licensing Specialist – Public Service Representative 4

The Construction Contractors Board (CCB) is actively working toward a future where economic disparities do not dictate outcomes for Oregonians from underrepresented or marginalized communities. As a community partner, our organization is committed to identifying and dismantling racial inequities while providing equity-based support.

Enhancing opportunities for building and advancing racial equity is an ongoing effort, not a one-time project. The CCB demonstrates unwavering commitment to all Oregonians, regardless of their social, cultural, racial, or other status. We believe that the values and principles embedded in our programs provide a solid framework for building upon past successes and continuing this work on an everyday basis.

Our mission...

The CCB was created in 1971 with the primary purpose of protecting consumers who do business with construction contractors.  The CCB ensures that, to the extent possible, contractors comply with state laws and regulations regarding contracting, construction liens, construction, licensing, employment, workers’ compensation insurance, safety, taxes, and permitting.

The Licensing section is managed by the Licensing Program Manager who leads and directs the agency licensing program. The Licensing section is responsible for the agency call center, pre-licensing, public customer services, data processing, imaging documents and supporting all licensing requirements.

This position is represented by American Federation of State, County, and Municipal Employees Union (AFSCME).

The CCB is hiring for a Full-Time, permanent, Licensing Specialist. The classification for this position is a Public Service Representative 4

Bilingual Encouraged | Spanish & English:

While this position does not require bilingual language skills, there is a need in the communities that we serve, and all are encouraged to apply. However, preference may be given to candidates who are able to speak, read, and write Spanish fluently.

Bilingual differential pay is provided to positions that are assigned to use a language other than English to fulfill their job duties within their position. Bilingual differential pay is 5% of the employee's base pay. Job offer will be contingent upon passing test(s) evaluating your proficiency in the bilingual requirements to receive the differential.

Here’s what you will do:

Licensing Specialist | Call Center Representative:

As a Customer-Facing Representative at CCB, you’ll engage with walk-in customers, providing face-to-face assistance. Your role involves answering questions related to license requirements and ensuring voluntary compliance. Your ability to communicate effectively and address customer inquiries will be essential in this position.

In addition, as a Call Center Representative at CCB, you’ll play a crucial role in managing both inbound and outbound calls. Your responsibilities include following call center protocols, identifying customer needs, clarifying information, researching issues, and providing effective solutions. While legal advice won’t be part of your role, you’ll offer comprehensive and accurate assistance related to licensing requirements. Additionally, your ability to communicate effectively with diverse perspectives will be critical. You may also provide workflow support for the licensing section, ensuring an efficient workflow for on-site and remote staff to meet agency and customer needs.

Minimum Qualifications:

Public Service Representative 4

Three years of experience performing public contact and/or customer service duties comparable to the work of a Public Service Representative.

At least two years of this experience must include dealing with the public in-person or by phone providing information about services and programs; explaining rules, programs, and procedures; and/or providing assistance, explaining requirements, and gaining compliance.

Preference may be given for experience providing service in an area of specialization specific to the position opening.

Requested Skills/Desired Attributes:

• General knowledge of the principles of work organization and simplification.
• Basic knowledge of research techniques sufficient to collect, analyze and interpret information.
• Skill in researching a variety of sources and analyzing information in order to clarify issues and resolve problems for the public.
• Skill in explaining to the public (in person, on the telephone, or in writing) laws, rules or policies relating to a particular program, operation, or service.
• Skill in using policy and procedure manuals, statute books, handbooks, or specialized reference materials to research information.
• Skill in communicating with persons of diverse points of view to resolve problems.
• Skill in making independent judgments and decisions in the application and explanation of laws, rules, or policies.
• Demonstrated team player skills, including the willingness to collaborate, share information, and contribute to the team's success

Working Conditions:

• This position is essential to CCB’s business and operational needs. The CCB is a customer facing agency which requires the agency to have adequate coverage for both walk-in and call-in customers. As such, the essential functions of this position do require the employee to work from the central workplace based on business needs on a regular or periodic basis.

• This position is not suitable for remote work.

• This position will serve as the primary staff member for the agency's front counter. The position will greet and serve walk-in customers as their primary responsibility.

• This position will be logged into the Automated Call Distribution (ACD) System during work hours. The person in this position must demonstrate multi-tasking skills while meeting workload/deadline pressures, sometimes dealing with difficult consumers and licensees, operating numerous computer systems, applying frequently changing statutes, polices, rules, etc. 

• Work is done in an office environment with moderate noise levels.  The nature of the work may require long periods of sitting and exposure to conditions that may cause eyestrain.  

• Work hours are from 8:00 a.m. to 5:00 p.m. Monday through Friday. (alternative work schedules are subject to approval by management).

What’s in it for you:

• Rewarding work in a productive and creative environment
• Colleagues who are passionate about public service
• Work/life balance, 11 paid holidays a year, and a competitive benefits package
• Advancement and learning opportunities that will help grow your career with the State of Oregon
• Live, work, and play in Salem, Oregon

How to apply:

• To apply for this position, click on the "Apply" button to fill out all information in the online application additionally, please submit a resume and cover letter explaining how your prior work history helps to meet the requested/desired attributes listed above. Failure to do so may result in your application being removed from consideration.
• External Applicants Click on the “Apply” button and submit your application. Click this link for the External Candidate job aid, and view this video for additional information.
• Internal Applicants (current State of Oregon employees): Apply through your employee Workday account.  View this job aid for assistance.
• Only complete applications received by the posted application deadline date will be considered. 
• Please ensure that you clearly demonstrate in your application materials that you meet the qualifications listed and that you follow all instructions carefully. Errors or omissions may impact your rating or result in you not being considered for the job.

After you apply:

• Log in to your Workday account before the job announcement closes to see if you have any pending tasks or actions, and make sure to complete these tasks or actions before the job announcement closes. These can be found under the “My Applications” section.
• Be sure to check both your email and Workday account for updates regarding this recruitment. 

Additional information:

• Closing Date Information: This posting closes at 11:59 PM on 7/11/2026. Therefore, if the application deadline is listed as 7/12/2026, that means at 11:59 PM on 7/11/2026 the recruitment will close and not be available after 12:00 AM on 7/12/2026. Please plan accordingly to ensure that you apply prior to the application deadline.
• Please save a copy of this job announcement for your reference, as it may not be available for you to view after the job closes.
• You may be asked to submit a skills assessment, a writing sample, or a video interview as part of the application screening process.
• Eligible veterans who meet the qualifications will be given veterans' preference. For further information, please see the following website: Veterans Resources. NOTE: If claiming veterans’ preference please be sure to check your Workday account for pending tasks or actions under your “My Applications” section.
• The Construction Contractors Board (CCB) does not offer VISA sponsorships. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States.
• Have questions about Workday, and want some tips on understanding the state application process? Check out this link: https://www.oregon.gov/jobs/Pages/support.aspx.
• Allow yourself plenty of time to complete and submit the application, resume, and cover letter.
• Workday will timeout after 15 minutes of inactivity.
• Be sure to check both your email and Workday account for updates regarding this recruitment.
• Workday performs best in Google Chrome.
• Resources and a Job Support Page. 

Pay Equity:

• As an employer, the State of Oregon complies with HB 2005, the Pay Equity Bill. We do not discriminate on the basis of protected class in the payment of wages, and we do not screen applicants on the basis of their current or past compensation. Please visit http://www.oregon.gov/das/hr/pages/equity.aspx for more information.

• Please note: the salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect an additional 6.95% (6% goes to PERS and .95% covers payroll taxes). Please review the Classification and Compensation page for more details.

Helpful links and contact information:

• Learn more about CCB
• Understanding the State Application Process
• Help and Support webpage

For questions about the job duties or application process, or if you need an accommodation under the Americans with Disabilities Act (ADA) to participate in the application or selection process   please contact by e-mail [email protected] or by phone at 971-718-1329.

Inclusivity Commitment at CCB

CCB is dedicated to attracting, retaining, developing, and promoting the most qualified candidates, irrespective of their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, or veteran status.