Lien to Collection Coordinator

Description

Reports To: Director of Operations

Department: Notice/Lien  

FLSA Status: Nonexempt

Job Summary: The Lien/Collection Coordinator is responsible for reviewing, evaluating, and preparing projects eligible for collections. This role requires effective communication and coordination with various team members within the Notice/Lien department, as well as other departments and clients, to manage lien-related activities efficiently and accurately.

Essential Responsibilities:

• Review collection requests and provide recommendations and expectations to clients as needed
• Gather collection documents and details including balances owed
• Review lien documents and supporting materials and prepare concise summary for the Collection team
• Gather necessary information and documentation of balances owed
• Review responses from lien and bond claim services, evaluate for collection opportunities, and communicate recommendations to clients
• Assess weekly suit deadline list to identify and act on collection opportunities
• Educate clients on lien and bond claim recovery process, answer questions, and provide guidance on next steps
• Other duties as assigned

Requirements

Competencies

• Strong problem solving and critical thinking skills
• Customer focused
• Detail-oriented
• Ability to multi-task & prioritize in a fast-paced environment
• Strong verbal and written communication skills
• Credit savvy
• Self-starter

Education, experience, certifications

• Associate’s degree; Paralegal or Bachelor’s degree preferred
• Minimum (1) one year experience with NCS Credit Notice/Lien and/or Collection processes, or an equivalent combination of education and experience

Physical and mental demands

• Ability to communicate effectively in person, via phone and email
• Manual dexterity
• Near visual acuity
• Prolonged sitting while viewing a computer monitor
• Frequent typing and use of keyboard/mouse