Life Insurance Client Services Analyst

Who We Are

NFP, an Aon Company, is a multi-year Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com .

Mandatory Functions

:
Understanding of Client Services

Work with carriers when necessary to obtain detailed and sometimes extremely complex information needed for inforce policies via email/phone, until correct.
Collaborate with key team members to ensure proper materials are prepared and ready for client meetings, on time.
Prepare and assemble materials for client meetings.
Attend staff meetings and capture relevant case information, record implementation instructions, and ensure that information is flowing appropriately among departments.
Facilitate and participate in resolving client issues by suggesting possible solutions and/or methodologies.

Process Policy Change Requests / Client Requests

Obtain and prepare forms, verify if DocuSign is available, obtain signatures from appropriate parties, submit to carrier, follow through to completion.
Communicate with clients via phone and email for follow-up.
Document change in database tracking system, provide confirmation to client, and update policy record in CRM as appropriate.
Gather additional documentation requested by carrier, e.g., corporate resolutions, trust certification.

Change of Owner
Request ITR value.
Note policy value as of the date of ownership change in database tracking system.
Change of Beneficiary
Policy Loans / Withdrawals
Change of Death Benefit Option
Change of Face Amount
Change of Premium Amount / Mode / Bank Account for EFT
Change of Address
Change of Trustee
Death Claims
Other Changes

Term conversions - coordinate & provide data to New Business team.

Invoice for Premiums Due

When not known, research how and to whom invoices are sent.
Create invoice.
Confirm available methods of payment, e.g., carrier wire instructions, pay online or by phone info, overnight mail address.
Follow-up after invoice sent to make sure premium is paid.
Communicate with client via email and phone for follow up.
Contact various parties for signatures, e.g., if trustees need to sign off on the release of funds.

Prepare Materials for Annual Reviews

Insurance Summaries

Gather policy values, total premiums paid, paid-to-date and confirm owner/beneficiary on file with carrier are correct.
Confirm DOB, issue age, risk class issue date, etc. are entered correctly.
Update spreadsheet footnotes with any additional information as appropriate.
Update policy record in CRM as appropriate.

Prepare premium history.
Prepare Index Segment report for IUL policies.
Pull current fund selection and historical performance data for VUL policies.
Run or order in-force illustrations as appropriate.
Save in force ledgers to the server, print copies for inclusion in presentation binder if applicable.
Add / update future tasks in database tracking system.
Note any important items to communicate to producers.

Report Monthly and Quarterly Values

Pull policy values and provide to appropriate parties (lenders/assignees)

Prepare Follow Up or General Client Meeting Materials

Gather additional information from outside sources when appropriate.
Prepare polished presentation materials.

Other Duties as Assigned

In a smaller firm, everyone pitches in when needed.

Knowledge Base:
Minimum 5 years of experience in the life insurance industry and client services processes.
Solid foundation of the needs of an independent retail firm and its producers.
Ability to interact and work well with insurance wholesalers, carrier home office representatives, and clients.
Excellent working knowledge of all software necessary to perform job.
Computer and office equipment experience, Word Processing, Excel, Data Entry.
Extremely adept at Excel spreadsheet development.
Attention to detail and accuracy of work are imperative.
Must be dependable and flexible in changing priorities with the ability to handle multiple tasks.
Possess excellent interpersonal and communication skills (both oral and written) and communicate in a clear, understandable way.
Knows correct format for correspondence (letters, memos, reports etc.)
Excellent proofreading skills.
Must be able to apply common sense and carry out detailed written or oral instructions.
Work Environment
Fast-paced constantly changing priorities and deadlines.
Hours regularly exceeding 40 hours/week.
High-Stress, deadline-oriented work atmosphere.
Extensive periods of sitting and keyboard/computer work.
Daily communication with individuals over the phone and in person.
Salary
Depending on experience.
Benefits
Provided upon request.
Required
Team Player -

Works well as a member of a group.
Detail Oriented

Pays attention to all important details of the task at hand to ensure successful completion.
Polished

Anxious to deliver 'white glove' service to our esteemed clientele.
Self-Starter

Inspired to perform without outside help.
Life-Long Learner

Anxious to grow and learn.
Preferred
Dedicated -

devoted to a task or purpose with loyalty or integrity.
Experience Required
5 years: Life Insurance Client Services
What We Offer

NFP is proud to offer a competitive salary, PTO and paid holidays, 401(k) with match, exclusive discount programs, health and wellness programs, and more. Our people-first culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.

NFP and You... Better Together!

NFP is an inclusive Equal Employment Opportunity employer.