Life Time Living Operations Manager

Position Summary

The Life Time Living Operations Manager oversees the operating performance of Life Time Living properties in accordance with policies and applicable laws. The Life Time Living Operations Manager partners with Life Time leaders across numerous functions to drive superior operational results and financial performance for Life Time Living while maintaining a seamless integration with Life Time’s healthy way of life mission and Life Time Athletic country clubs.  

Job Duties and Responsibilities

• Drive financial and operational performance of each Life Time Living property, including occupancy, revenue, expenses and capital expenditures against budget and business plans; develops specific strategies to ensure goals and objectives are achieved

• Coordinate preparation of annual operating and capital budgets

• Evaluate market conditions and trends in each market for potential impact and identifies necessary changes

• Ensure timely and accurate reporting for property partners and investors as needed

• Work hand-in-hand with Operations to ensure appropriate selection, training, support and oversight of Residential Property Leader for each property

• Work closely and collaboratively with leaders throughout the Property Development, Operations, Finance/Accounting, Branding, Legal, Technology and other functional teams on meeting the needs of existing and future Life Time Living projects

• Drive setup, training and effective administration and usage of all property management tools

• Identify, create and maintain integrations between all properties and Life Time’s services and offerings to ensure a seamless and exceptional healthy way of life experience for all residents

• Monitor and ensure adherence to all policies and procedures as well as compliance with federal, state and local Fair Housing and OSHA laws

• Manage relationships with outside vendors and third-party licensors

• Work hand-in-hand with leadership to ensure exceptional residential experiences

• Ensure timely resolution of resident issues and escalated complaints from residents

• Regularly inspect properties to ensure the highest standards are maintained; evaluates on-site management, concierge, leasing, maintenance and facility operations in areas of efficiency and adherence to Life Time brand standards

• Build on and continually improve the systems, process and procedures used to manage properties to consistently high standards including but not limited to Living Operating SOP’s

• Responsible for oversight to ensure all leases and related forms are properly, accurately and completely executed

Position Requirements

• Bachelor's Degree in a related field

• 10 years of related work experience, with experience as Regional Property Manager overseeing multiple property managers and at least 1,000 units in luxury residential communities

• Excellent verbal and written communication skills

• Demonstrated proficiency using MS Office and property management software

• Exceptionally strong project and program management as well as collaborative problem-solving skills

• Budget preparation and strong ability to analyze financial reports

• Exceptional customer service skills and demonstrated ability to maintain strong working relationships with internal and external clients

• Possession of or ability to obtain a Real Estate License

• Travel of up to 50%

​ Preferred Requirements

• Experience using RealPage and/or Yardi