Lift Operations Supervisor

About Us:

Discover the allure of the Northwoods at Marquette Mountain Resort. Immerse yourself in our passion for providing an exceptional experience, where every detail is carefully considered. Our resort offers year-round adventure and stunning natural beauty across all four seasons. Whether you seek the thrill of the slopes or the tranquility of the trails, you'll be captivated by the spectacular views of Lake Superior. Conveniently located just minutes from downtown Marquette, Michigan, our resort is your gateway to an unforgettable getaway.

Job Purpose:

The lift operator supervisor will provide for the safe uphill transportation for guests and co-workers by supervising the daily operations of ski lifts and the team members that operate them. Communicate regularly with other departments including lift maintenance, snowsports, tickets & rental, ski patrol, human resources, marketing, and recreation.

Essential Duties and Responsibilities:

• Assist the Mountain Manager with hiring/staffing, employee discipline, employee goal setting, and recognition.
• Plan, supervise and coordinate daily lift operations by exercising supervisory leadership over lift operators.
• Coordinate cross departmental training with snow sports and ski patrol including loading of kids, and emergency operation procedures.
• Monitor lift operators to ensure they are performing quality customer services and professional behavior.
•  Implement, maintain, and coach safety in the workplace.
• On-hill management, evaluation, and training of lift operations.
• Monitor weather conditions and general surroundings by inspecting all lifts and operators on a regular basis.
• Supervise and assist with daily openings and closings including transportation for team members to work sites, preparation of ramps, and mazing.
• Work closely with the lift maintenance team to ensure issues are resolved when they arise, and assist with preventative maintenance tasks as required by lift maintenance.
• Provide superior and interactive service to our guests. Oversee the daily completion of all appropriate reports including daily lift logs, incident reports, and others as needed.
• Meet service level objectives and department goals as set for by the General Manager.
• Support continuous improvement activities.
•  Assist in the support of new and ongoing projects.
• All other job duties as assigned.

The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Minimum Qualifications:

• Minimum of two years experience in the mountain bike or ski area industry
• Strong communication skills
• Organizational skills with ability to plan ahead
• Ability to work manual labor in all weather conditions
• Experience with personnel management
• Proficiency in alpine and lift operations
• Familiarity with OSHA/MIOSHA safety standards and basic labor practices
• Skilled in the proper and safe use of all equipment, tools, products, and materials relating to the department
• Understanding of tools, machines and the ability to diagnose and repair equipment preferred
• Proficient keyboarding skills and knowledge of internet and Microsoft Office tools

Education: High school diploma or GED equivalent

Experience and/or Training: Minimum of two years experience

Licenses/Certificates: Valid driver’s license required

Technology/Equipment: Snowmobile

Physical and mental demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; and climb or balance
• The employee is frequently required to sit and stoop, kneel, crouch or crawl and occasionally required to taste or smell
• Must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds
• Specific vision requirements of this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus

Equipment Used:

•  Snow removal equipment
• Snowmobile

Working Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Harsh outside weather conditions.
• Occasionally exposed to wet and/or humid conditions; high precarious places; fumes or airborne. particles; toxic or caustic chemicals; extreme cold; extreme heat; risk of electrical shock; and vibration.
• Noise level in the work environment is usually loud.
• Regularly work near moving mechanical parts and exposed to outdoor weather conditions and vibration

Benefits (depended on hours worked)

Insurance:

• Medical - PPO and HDHP options
• Flexible Spending Account (FSA)
• Health Savings Account (HSA) with company match
• Dental Insurance
• Vision Insurance
• Accident & Critical Illness Insurance
• Group Term Life Insurance (company paid)
• Short and Long-Term Disability (company paid)

Paid Time Off:

• Paid Time Off (PTO)
• Paid Holidays
• Volunteer Time-Off
• Paid Maternity/Paternity Leave
• Bereavement/Funeral

Compensation:

• 401(k) Retirement Plan with company match

Other:

• Employee Assistance Program (EAP)
• Wellness incentives
• Training: In-House, Instructor-Led, and Online

Marquette Mountain is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.