Lift Ops Assistant Manager

Year round full time position! Health benefit eligible. Free season pass for yourself and qualified family members, and killer outdoor retailer perks are just a few amazing reasons to join the Snowbasin team. Must be 18 years or over.

Summary

The Lift Operations Assistant Manager is a key player in Snowbasin’s overall success. Working alongside the Lift Operations Manager, this individual is responsible for leading and directing the Lift Operations team while establishing a culture of teamwork and driving the company’s core values of Service and Safety.

Essential Duties and Responsibilities

• Provide daily oversight and supervision of team members to positively impact the guest and employee experience; create a fun, team-oriented environment focused on safety.


• Assist with developing and implementing goals to develop a high performing team; support and coach team members to achieve both department and resort goals.


• Support the recruiting, hiring and training of Lift Operators and Ticket Checkers; coordinate with team members to facilitate department activities and responsibilities, assign and review work, resolve employee/guest issues and attend to other related matters.


• Promote safety awareness throughout the department by helping to develop, coordinate and implement guest/employee focused safety programs to continue the resort’s journey towards safety excellence.


• Conduct and document staff training on safe operations of various lifts across the resort; ensure adherence to all applicable safety standards and procedures.


• Assist with the development and implementation of incident reduction and prevention strategies to minimize risk and liability exposure; ensure required lift signage is current and displayed appropriately.


• Prepare and maintain administrative and operational reports and records; ensure accuracy and timeliness of checklists, lift logs, employee/guest incident reports and other documentation.


• Establish strong working relationships/partnerships across all resort operations.


• Enact general emergency procedures; coordinate and respond to emergencies as needed.


• Adhere to the department budget while ensuring correct staffing across the department.


• Provide direct support for the Lift Operations Manager, the Mountain Operations team and other duties as assigned.

Qualifications

• High level of energy and enthusiasm for providing exceptional guest service.


• Proven ability to motivate employees around safety and drive engagement.


• Ability to develop and lead high performing teams while building relationships across departments and functions.


• Exceptional interpersonal skills with the ability to remain calm in stressful situations.


• Strong organizational, analytical, problem-solving and conflict resolution skills.


• Aptitude for giving and receiving feedback in a positive manner.


• Ability to pivot and embrace changes to operations when necessary.


• Must be physically capable of working long hours in all weather conditions.


• Able to frequently lift up to 50 lbs and perform manual labor tasks including shoveling snow, chipping ice, raking ramps, loading bikes, etc.

Work Schedule and Environment

• Responsible for both Winter and Summer operations as well as special events.


• Weekend, nights and holiday availability required as well as flexibility with work schedule; available on-call as necessary.


• Work is performed in a mountainous winter environment in varying weather conditions.

Education and Experience

• Demonstrated supervisory experience required.


• 1+ year(s) resort operations experience or equivalent combination of experience and training/education.


• Experience negotiating, coaching and problem solving in an effective manner while building and maintaining positive relationships.