Lighting Consultant

DESCRIPTION

Lighting Consultant

This is a Level 4 or 5 Exempt Position

JOB SUMMARY:
The Lighting Consultant position resides within the Lighting Sales & Smart Services Business Unit at Georgia Power and serves as a key contributor to sales growth, customer engagement, and service excellence. This role is responsible for managing the regulated lighting market, supporting unregulated lighting sales, cultivating profitable sales leads, and delivering world-class customer service to residential, small commercial, and municipal customers.

Regular duties include managing customer relationships, securing contracts, estimating project costs, and coordinating the successful execution of lighting projects, including installations, repairs, relocations, and removals. 

JOB REQUIREMENTS:

• Bachelor’s degree preferred
• Electric utility experience preferred
• Customer service experience preferred
• Experience working with outdoor lighting preferred
• Working knowledge of distribution mapping software and role-related customer software is preferred (i.e.: JETS, GIS, CSS/C2M OSC, DistView, LAMP, OSC)
• Knowledge of outdoor lighting design, products, rates, and engineering
• Excellent communication skills
• Detail-oriented with strong organizational skills
• Excellent computer skills
• Ability to learn and apply knowledge quickly
• Ability to coordinate multiple projects and ensure customer satisfaction

MAJOR JOB RESPONSIBILITIES:

• Responding to customer inquiries related to sales, billing, relocations, and removals
• Meet with customers and determine lighting needs
• Estimate costs, order materials, and bill the customer using the Job Estimating and Tracking System (JETS)
• Stake jobs for accurate installation of material and create installation package for the installation coordinator
• Interact with our distribution mapping system to create construction prints and as-built drawings that will be added to the distribution base maps
• Access the Customer Service System (CSS/C2M, OSC) to obtain customer lighting account information, enter case notes and repair orders, and update customer information
• Maintain a personal vehicle and travel throughout the assigned territory daily
• Travel overnight as required

BEHAVIORAL ATTRIBUTES:

• Self-starter with the ability to work independently and collaboratively in a team environment
• Demonstrates a passion for sales, customer service, and building strong customer relationships
• Models Our Values in all interactions and business decisions
• Practices safety excellence behaviors consistently