Lighting Controls Field Technician

Gasser Bush Associates is the largest manufacturer’s rep agency of commercial and industrial lighting and lighting controls equipment for eastern Michigan and northwest Ohio, currently representing over 140 different manufacturers.  We work closely with all facets of the electrical construction industry, including architects, electrical engineers, electrical distributors and electrical contractors.

OUR CORE VALUES

Relationships Matter: People choose to partner with people they like and trust.

Excellence in Service: We do what we say and provide service that goes above and beyond the customers’ expectations

Problem Solvers: A relentless drive to tackle issues

Support Each Other: We achieve greatness with our hard work, respect, trust, and kindness towards each other

JOB DESCRIPTION

We are seeking a full-time Lighting Controls Field Technician to join our dynamic and growing team.  Successful candidate will work with contractors and facilities customers to commission and program lighting controls systems from multiple vendors.  Individual will work with GBA Controls support, project managers, and sales staff throughout the construction process.

This Job consists of the following primary roles:

• Configure systems based on intent and sequence of operations per specifications (50%)


• Troubleshoot systems and related lighting components as necessary (25%)


• Warranty, Service Calls, Inside Sales Support (10%)


• Coordinate and perform Training Sessions with End-Users for project completion (5%)


• Manage job-site reporting in coordination with Field Services Scheduler (5%)


• Continuous Improvement and Professional Development. (5%)

JOB SUMMARY

Gasser Bush Associates is seeking a Lighting Controls Field Technician.  This role is responsible for the complete and successful commissioning of our networked lighting control systems at the customer’s completed job location. The candidate will be based in our Livonia office but the day-to-day duties will be completed in the field throughout our territory of NW Ohio and SE Michigan.

EDUCATIONAL REQUIREMENTS

THE BASICS

Understanding the basics of how each department functions (Service, Quotes, Applications, Controls, Sales)

Understanding the basics of lighting, electricity, and the construction industry

Understanding how GBA operates internally (workflow, IT, internal and external software used)

SPECIALTY WORK

Reading construction documents

Reading fixture schedules

Understanding competitors

Understanding customers

Outlook email knowledge

Agile knowledge

Excel knowledge

COMMINUCATION

Interdepartmental Communication

Customer Communication

Phone Skills

Email etiquette

TOOLS

Computer

Controls Software

Bluebeam

Agile

Slack

Smartsheets

METRICS

Completed startups per week

Completed (non-startup) service calls per week

Answer emails within 24 hours

Calls returned within 4 hours

SOFT SKILLS

Critical thinking and decision making

Problem solving

Collaborative attitude

RESPONSIBILITIES

Meetings with Contractors during pre-installation phase

Coordinate with Commissioning partners on jobs

Configure systems based on intent and sequence of operations per specifications

Troubleshoot systems and related lighting components as necessary

Coordinate and perform Training Sessions with End-Users for project completion

Warranty and Service Calls

Manage job-site reporting in coordination with Field Services Scheduler

REQUIRED QUALIFICATIONS

Associate’s degree or Technical College program completion in a related field

Lighting Software Experience

Microsoft Office Suite

Ability to Read and Understand Electrical Plans

Excellent organizational skills and effective communication skills

Ability to work on multiple projects and manage workload to meet project deadlines

Ability to work independently as well as interact effectively with others

Ability to Adapt ‘on-the-fly’ to unexpected changes on projects

Lighting Experience preferred

Low-voltage, digital, and Network Communication Systems Experience

Understanding of wireless protocols (BLE 802.15.1, Zigbee 802.15.4, Wi-Fi 802.11) helpful but not required

Willingness to travel as required – training class trips, 2-3 times per year for up to 4 days at a time

WHAT GASSER BUSH OFFERS YOU

Competitive pay with paid time off

Excellent benefits package including medical, dental, vision, flexible spending account

Life insurance and long-term disability

401k with company match and profit sharing

Detroit Free Press BEST PLACES TO WORK 5 years running (2021-2025)

Crains Detroit BEST PLACES TO WORK 2025

Please forward resume & cover letter to Nick Funaro at [email protected]